Supervisor, Quality WAH-Remote; NA - U.S. at Concentrix Little Rock, AR

Position Supervisor, Quality WAH-Remote (NA) - U.S. at Concentrix Little Rock, AR Job Title Supervisor, Quality (WAH-Remote) (NA) - U.S. Responsibilities • Supervise work group, including work assignment and attendance monitoring; provide input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements; manage resources across the assigned portfolio of single client or site (personnel schedules, varying account needs) • Maintain accurate metrics of direct reports individual performance as well as overall team level performance • Conduct analysis on quality performance across single site or client and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans • Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans • Lead quality task forces / action plans with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) for respective single site or client • Ensure consistent application of the quality process/system across assigned site or client including but not limited to calibration sessions, review the reviewer, insights and reporting; administration of applicable certification and training processes up to and including internal and client requirements Qualifications • Bachelor's Degree in related field from a four-year college or university with 2-4 Years of Experience preferred. • Ability to foster a sense of professionalism and relationship building for self and team. • Strong attention to detail. • Self-starter, sense of urgency and works well under pressure. • Ability to mentor, coach and provide direction to a team of employees. • Ability to lead team in multi-tasking, periodization, and meeting timelines on deliverables. • Proficient in Microsoft Office. • Strong communication skills, both written and verbal. Benefits • Base salary range $35,110.00- $43,888.00/hr., plus incentives that align with individual and company performance. • Medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. • Daily Pay enrollment option. • Company networking opportunities with organized groups in the following topics Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, One Earth Champions, and more. • Health and wellness programs. • Mentorship programs. • Work-from-home convenience with company-supplied technologies. • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support. • Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, My One Earth Promise , and more. Equal Opportunity Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. #J-18808-Ljbffr Apply To This Job