Ssr Content Designer
Summary
The Content Designer is responsible for executing clear, concise, and user-centered product copy across onboarding experiences. This semi-senior role focuses on high-quality microcopy and UX writing, translating strategy into real product experiences while partnering closely with the AI Content Strategist.
You will write and ship onboarding content across platforms such as ServiceNow and Workday, ensure consistency and usability across user touchpoints, and support early-stage AI experiences by testing and refining content outputs.
Responsibilities
Write and maintain UI microcopy including labels, tooltips, errors, and confirmations
Create emails, notifications, and other lifecycle communications
Draft task flows and onboarding steps that guide users through product experiences
Ship content quickly and iterate based on user feedback and product signals
Apply established content frameworks, guidelines, and patterns consistently
Identify and resolve gaps, inconsistencies, and edge cases in content
Partner closely with the AI Content Strategist, Product Designers, and Product Managers
Document reusable content approaches and contribute to lightweight style guides
Test and refine AI-generated content outputs and flag issues related to tone or clarity
Contribute example content for AI training and prompting
Requirements
3+ years in UX writing or content design with a product focus
Portfolio required, including product UX writing samples such as onboarding flows, UI microcopy, or system messages
Demonstrated experience writing microcopy, onboarding flows, and notifications/emails
Strong writing speed and adaptability in fast-moving environments
Experience working within established content frameworks and guidelines
Nice to Have
Exposure to AI products or prompt-based content
Experience with onboarding or lifecycle journeys
Familiarity with ServiceNow or Workday
Engagement & Logistics
Engagement Length: 12+ months.
Time Zone: 8 AM to 5 PM - CT / flexible
Overtime Required: No
Equipment: BYOD (Bring Your Own Device)
Holidays Calendar : Client Holidays (USA – Mandatory)
Selection Process
Meeting with Resilient Co. team.
First technical interview (30 mins)
Client interview - Meet & Greet
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The Content Designer is responsible for executing clear, concise, and user-centered product copy across onboarding experiences. This semi-senior role focuses on high-quality microcopy and UX writing, translating strategy into real product experiences while partnering closely with the AI Content Strategist.
You will write and ship onboarding content across platforms such as ServiceNow and Workday, ensure consistency and usability across user touchpoints, and support early-stage AI experiences by testing and refining content outputs.
Responsibilities
Write and maintain UI microcopy including labels, tooltips, errors, and confirmations
Create emails, notifications, and other lifecycle communications
Draft task flows and onboarding steps that guide users through product experiences
Ship content quickly and iterate based on user feedback and product signals
Apply established content frameworks, guidelines, and patterns consistently
Identify and resolve gaps, inconsistencies, and edge cases in content
Partner closely with the AI Content Strategist, Product Designers, and Product Managers
Document reusable content approaches and contribute to lightweight style guides
Test and refine AI-generated content outputs and flag issues related to tone or clarity
Contribute example content for AI training and prompting
Requirements
3+ years in UX writing or content design with a product focus
Portfolio required, including product UX writing samples such as onboarding flows, UI microcopy, or system messages
Demonstrated experience writing microcopy, onboarding flows, and notifications/emails
Strong writing speed and adaptability in fast-moving environments
Experience working within established content frameworks and guidelines
Nice to Have
Exposure to AI products or prompt-based content
Experience with onboarding or lifecycle journeys
Familiarity with ServiceNow or Workday
Engagement & Logistics
Engagement Length: 12+ months.
Time Zone: 8 AM to 5 PM - CT / flexible
Overtime Required: No
Equipment: BYOD (Bring Your Own Device)
Holidays Calendar : Client Holidays (USA – Mandatory)
Selection Process
Meeting with Resilient Co. team.
First technical interview (30 mins)
Client interview - Meet & Greet
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