Sr Microsoft 365 & Identity Analyst

• *About The Role** ProAmpac, a nearly $5 billion packaging company, is seeking a Senior Microsoft 365 & Identity Analyst to serve as the technical lead for our M365 and identity platforms. This is a 100% remote position. This is a high-impact role supporting our aggressive acquisition strategy. You'll be the technical escalation point and subject matter expert for our M365 & Identity team, leading enterprise-scale tenant-to-tenant migrations, providing technical mentorship, and working closely with InfoSec, Legal, and business stakeholders to deliver secure, scalable, and compliant solutions. This role requires a self-directed problem-solver who proactively identifies challenges and drives solutions to completion with minimal supervision. • *What You'll Do** • Lead large-scale tenant-to-tenant migrations for Exchange Online, OneDrive/SharePoint, and Teams using BitTitan MigrationWiz or Quest; own the entire lifecycle from planning and pre-migration assessments through cutover coordination and stabilization. • Serve as the technical escalation point and SME for Microsoft Entra ID, Active Directory Domain Services, Exchange Online, Teams, and Microsoft Purview; provide Tier 3 support and technical guidance to build team capability. • Own identity lifecycle management, Conditional Access/MFA implementation, hybrid sync (Entra Connect), and certificate services (AD CS, public certificates) to ensure seamless and secure access across the enterprise. • Build and maintain M&A integration playbooks for M365 and identity services; document repeatable workflows to accelerate future acquisitions and reduce migration risk. • Operate and improve Defender for Office 365 security controls (anti-phishing, Safe Links/Attachments); partner with InfoSec to tune policies, triage alerts, and close security gaps. • Support Legal team with Microsoft Purview eDiscovery operations (legal holds, searches, exports) and maintain appropriate access controls and audit trails. • Develop PowerShell and Microsoft Graph automation to reduce manual work, improve consistency, and enable scale for our growing environment. • Create and maintain technical documentation, runbooks, architecture diagrams, and SOPs; ensure knowledge is captured for incident response and team continuity. • Drive continuous improvement through proactive security gap identification, automation initiatives, and implementation of M365 best practices. • Participate in Change Advisory Board (CAB), lead post-incident RCA, and maintain operational discipline through change control and incident management processes. • *What You Bring** • 7–10+ years of hands-on Microsoft 365 engineering experience in an enterprise environment (or 5+ years with clear evidence of senior-level ownership and large-tenant impact). • Proven hands-on experience leading complex tenant-to-tenant migrations with deep technical proficiency in BitTitan MigrationWiz, Quest, or similar migration platforms; experience managing multi-phase migrations, coexistence configurations, and minimal-disruption cutovers. • Deep expertise in Exchange Online (mail flow, hybrid configurations, transport rules), Microsoft Entra ID (Conditional Access, MFA, PIM), and Entra Connect/AD Connect operations. • Strong experience with Defender for Office 365 operations, Microsoft Purview eDiscovery, and enterprise compliance/retention policies. • Advanced PowerShell scripting and automation skills; experience with Microsoft Graph API and Azure Automation for administration and reporting. • Experience with certificate lifecycle management, PKI (AD CS), and hybrid authentication trust chains. • Self-directed problem-solver with proven ability to diagnose complex technical issues independently and deliver results with minimal supervision. • Strong communication skills with ability to translate technical concepts for non-technical stakeholders and lead outage calls under pressure. • Bachelor's degree in information technologies or equivalent combination of experience and relevant IT certifications. • Bonus: Power Platform experience (Power Apps, Power Automate) for internal process automation, Microsoft certifications, M&A integration experience. • *Why ProAmpac** • High-impact technical leadership role at a nearly $5 billion packaging company experiencing rapid growth through strategic acquisitions. • Opportunity to build scalable, modern M365 and identity platforms that will support the next generation of ProAmpac's growth. • Work with cutting-edge Microsoft technologies while developing repeatable integration frameworks for future M&A activity. • Professional development support including ongoing training and certification opportunities in Microsoft 365, identity, and security technologies. • *Location