Sr Business Operations Analyst

City/State Richmond, VA Work Shift First (Days) Overview: The Senior Business Analyst is responsible for the implementation, analysis, and support of quality initiatives within assigned areas of the health plan. This role serves as a liaison between business stakeholders and IT teams to define requirements, scope projects, conduct testing, and ensure the successful implementation of business solutions. The analyst provides subject matter expertise in operational areas such as claims processing, member enrollment, system administration, and expansion initiatives. Strong analytical skills, excellent communication, and the ability to translate business needs into technical requirements are essential. Experience in operations, IT, or reporting is required, and SQL proficiency is a must. Familiarity with Clarity, ID cards, and related health plan systems is highly desirable. Education Bachelor’s Degree (Preferred) or Bachelor’s degree + 2 years of relevant experience may be accepted in lieu of degree Certification/Licensure No specific certification or licensure requirements Experience • Strong proficiency in SQL for data analysis and reporting • Experience working with health plan systems, including Clarity and ID card processes • Prior experience in one or more of the following areas: operations, IT, or reporting • Demonstrated ability to gather business requirements and translate them into technical solutions • Experience coordinating with internal teams and external vendors to support business operations and drive process improvements Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. Apply Job! Apply tot his job