Specialist, Inflight Operations Support
About the position
The Specialist, Inflight Operations Support role at American Airlines is a key position within the Inflight Team of the Customer Experience Division. This position serves as a liaison between various departments at Integrated Operation Control (IOC) and Inflight, ensuring effective communication and coordination during operational events that may impact flight attendants' health, safety, or security.
Responsibilities
? Acts as the first point of contact for notification of operational events that may impact the health, safety, or security of flight attendants.
,
? Ensures proper event notification and reporting.
,
? Communicates and coordinates with Inflight Management, Crew Scheduling/Tracking, Risk Management, Association of Professional Flight Attendants (APFA), and flight attendants regarding significant events or diversions that impact crew members.
,
? Participates in operational calls, creating operational reports and a delay summary for distribution to Inflight leadership, as well as requesting reports from flight attendants via the Corporate Event Reporting System (CERS).
Requirements
? High School diploma or GED Equivalency.
,
? Ability to work a flexible schedule including rotation of shifts and days off.
,
? Ability to work shifts including overnights, weekends, holidays, and overtime.
,
? Bachelor's degree in a relevant field or equivalent experience/training (preferred).
,
? 2 years of Inflight experience (preferred).
,
? 1 year of crew tracking/scheduling experience (preferred).
,
? Ability to exercise sound judgment and good decision-making.
,
? Ability to multi-task and manage several projects, events, and programs simultaneously.
,
? Microsoft Office and Sabre experience.
,
? CERS experience.
,
? Knowledge of contract labor groups.
Nice-to-haves
? Bachelor's degree in relevant field or equivalent experience/training.
,
? 2 years Inflight experience.
,
? 1 year crew tracking/scheduling experience.
Benefits
? Travel Perks: Access to 365 destinations on more than 6,800 daily flights.
,
? Health Benefits: Health, dental, prescription, and vision benefits from day one.
,
? Wellness Programs: Tools and resources for personal well-being.
,
? 401(k) Program: Available upon hire with employer contributions after one year.
,
? Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, and cruises.
Apply Now
The Specialist, Inflight Operations Support role at American Airlines is a key position within the Inflight Team of the Customer Experience Division. This position serves as a liaison between various departments at Integrated Operation Control (IOC) and Inflight, ensuring effective communication and coordination during operational events that may impact flight attendants' health, safety, or security.
Responsibilities
? Acts as the first point of contact for notification of operational events that may impact the health, safety, or security of flight attendants.
,
? Ensures proper event notification and reporting.
,
? Communicates and coordinates with Inflight Management, Crew Scheduling/Tracking, Risk Management, Association of Professional Flight Attendants (APFA), and flight attendants regarding significant events or diversions that impact crew members.
,
? Participates in operational calls, creating operational reports and a delay summary for distribution to Inflight leadership, as well as requesting reports from flight attendants via the Corporate Event Reporting System (CERS).
Requirements
? High School diploma or GED Equivalency.
,
? Ability to work a flexible schedule including rotation of shifts and days off.
,
? Ability to work shifts including overnights, weekends, holidays, and overtime.
,
? Bachelor's degree in a relevant field or equivalent experience/training (preferred).
,
? 2 years of Inflight experience (preferred).
,
? 1 year of crew tracking/scheduling experience (preferred).
,
? Ability to exercise sound judgment and good decision-making.
,
? Ability to multi-task and manage several projects, events, and programs simultaneously.
,
? Microsoft Office and Sabre experience.
,
? CERS experience.
,
? Knowledge of contract labor groups.
Nice-to-haves
? Bachelor's degree in relevant field or equivalent experience/training.
,
? 2 years Inflight experience.
,
? 1 year crew tracking/scheduling experience.
Benefits
? Travel Perks: Access to 365 destinations on more than 6,800 daily flights.
,
? Health Benefits: Health, dental, prescription, and vision benefits from day one.
,
? Wellness Programs: Tools and resources for personal well-being.
,
? 401(k) Program: Available upon hire with employer contributions after one year.
,
? Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, and cruises.
Apply Now