Spec., Customer Sales I

Cardinal Group Companies is seeking a Customer Sales Specialist to join their Centralized Services team. This role involves providing advanced leasing support to various communities, handling customer inquiries, and guiding applicants through the leasing process.ResponsibilitiesOperates in Cardinal Group’s contact center platform and industry-leading property management systems to assist prospective new residents with their apartment search across our portfolio of student, conventional, and affordable communitiesEffectively communicate community features and benefits to potential customersQualify leads and identify customer needs to tailor sales presentationsHandle customer inquiries and resolve issues professionally and efficientlyMeet and exceed daily, weekly, and monthly sales targetsAccurately record customer information and sales data in our CRM systemCollaborate with onsite teams and the Portfolio Sales and Marketing Manager, ensuring communities achieve their leasing objectives efficiently and accuratelyPartner with onsite team members to learn each assigned community's selling points, common objections, and brand identity, utilizing this knowledge to become a subject matter expertAdopt and utilize Artificial Intelligence (AI) tools to consistently provide outstanding customer service at scaleManage inbound phone, text, and email communication with a focus on driving urgency and building the value of assets to customers, increasing the likelihood of a scheduled tour and lease conversionDeploy strategic outbound communication efforts that focus on driving urgency and building the value of assets to customers, increasing the likelihood of a scheduled tour and lease conversionDiscover opportunities to cross-sell other Cardinal communities in markets with multiple communities to ensure the prospect has the most options available for their searchProduce and administer accurate reports on leasing performance at assigned communities, highlighting the impact of specialists and AI toolsConsistently meet expected Key Performance Indicator (KPI) targets set by a Customer Sales Manager and other stakeholdersIdentify strategic opportunities for department growth and innovation to lessen the burden on onsite teams and increase the value of assigned assetsResearch and prepare reports, memos, letters, and other documents using word processing, spreadsheet, database, or presentation software, as directed by the department manager. Use these items to host bi-weekly status performance calls for assigned teams and communitiesAdhere to legal and audit requirements for federal, state, and local fair housing regulations regarding the prospect and application processDisplay Cardinal Group’s dedication to professionalism and service while building genuine connections in interactions with future residentsCompletes CardinalU and other internal skill-building training as required, including completion and continuous execution of the Cardinal Way of LeasingSkills1-2 years of customer service and sales experience1-2 years of property management experience preferredHigh School Diploma or equivalent requiredDemonstrated ability to master evolving technological resources, including AI toolsElite communication and interpersonal skillsService-focused while creating memorable experiences internally and externallyFocus on delivering a warm, friendly, and helpful experience for all prospective membersKnowledge of Yardi / Rent Cafe/ Entrata / Knock/ Realpage is preferredModerate/High-level understanding of Microsoft and Google Office SuiteAvailable to work evenings and weekendsAbility to embody the Cardinal Culture and Cardinal Core Values every dayBenefitsHealth, vision, dental, and pet insurance401(k) retirement planStudent loan assistanceLicensing and continuing education reimbursementParental leaveHousing allowances or giftsCompany OverviewThe strength of Cardinal is rooted in our identity. It was founded in 2007, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://cardinalgroup.com.



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