Spanish Bilingual Service Delivery Team Lead
About the position
Responsibilities
• Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects.
• Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
• Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed.
• Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes.
• Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy.
Requirements
• Associate degree, technical school, or equivalent work experience.
• Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others.
• Utilize time management skills and manage priority tasks.
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks.
• Customer-focused mindset.
• Comfortable with computer systems.
Nice-to-haves
• Experience in a customer service environment.
• Bilingual proficiency in Spanish and English.
Benefits
• Paid time off (PTO)
• Wellness and healthcare benefits
• Tuition reimbursement
• Performance bonus opportunities
• Career and professional development support
• Inclusive culture and community engagement opportunities
Apply Now
Apply Now
Responsibilities
• Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects.
• Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
• Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed.
• Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes.
• Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy.
Requirements
• Associate degree, technical school, or equivalent work experience.
• Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others.
• Utilize time management skills and manage priority tasks.
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks.
• Customer-focused mindset.
• Comfortable with computer systems.
Nice-to-haves
• Experience in a customer service environment.
• Bilingual proficiency in Spanish and English.
Benefits
• Paid time off (PTO)
• Wellness and healthcare benefits
• Tuition reimbursement
• Performance bonus opportunities
• Career and professional development support
• Inclusive culture and community engagement opportunities
Apply Now
Apply Now