Spanish Associate Customer Success Manager, CST

If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. Our mission is to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software in a scalable manner.Customer Success Managers have the opportunity to grow their careers through a focus on role competency development and a performance-based promotion path.As an Associate Customer Success ManagerYou will: Be passionate about customer success and experience in a Scale environmentSolve problems with curiosity and creativityEmbrace challenges and changeInvest in relationships with customers and colleagues You will execute on the following responsibilities:Work collaboratively in a team of CSMs managing a shared install base of customersCollaborate on plays to drive programmes and strategies to help our customers grow at scaleEngage customers via both inbound shared email inbox and proactive outreach - resolving customer needs by aligning them with the right resourcesUse Hubspot tools to drive product value and usage through various engagement types including email, customer webinars and small group coaching.Partner with internal teams to maintain, activate and grow customer investment across HubSpot's platformPositively contribute to an inclusive team culture of skill development and peer-to-peer feedbackImplement regional and globally lead engagement plays and pilots actively providing feedback as we strive to solve for our customers and provide the right help at the right timeYou have:Fluency in both English & SpanishExcellent problem solving, self starter, critical thinking and presentation skillsAptitude for learning softwarePrior experience in a customer service, project based or consulting roleA deep interest in using data and analytics to identify customer needs (the right engagement at the right time)Ability to manage multiple priorities while maintaining strict attention to detailsStrong communication skills across diverse mediums..this is a scale team!The ability to thrive in a fast-paced environment, and are comfortable giving and receiving feedback as we strive for continuous improvementA verifiable track record of consistently meeting and exceeding goalsWe know theconfidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.If you need accommodations or assistance due to a disability, please reach out to us using this form.At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangementsMassachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.India Applicants: link to HubSpot India's equal opportunity policy here.About HubSpotHubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.Originally posted on Himalayas

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