Solutions Architect - Payward Services

Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.Become a Krakenite and build the future of crypto!Proof of workThe teamPayward Services is Kraken's B2B infrastructure division. We sell crypto trading, fiat rails, yield, tokenized equities, and compliance to fintechs, neobanks, and institutions — so they can offer crypto without building it themselves. Bunq and Klarna are already live on our stack. We're scaling the team to match.This is a 0-to-1 role. You'll be the first dedicated Solutions Architect and the founding hire for our Solutions Engineering function. You'll own the full technical customer lifecycle — from pre-sales discovery and solution design through integration delivery and go-live — and you'll shape how we build this practice as the team grows.You'll partner directly with our Engineering Director, GM, Product Manager, and Implementation Manager. This is not an execution-only seat. We expect you to define the process, set the bar, and eventually hire and lead a team.The opportunityRun technical discovery with prospective customers — map their architecture, constraints, and compliance needs to our product suite (Embed, Ramp, Earn, xStocks, CF Benchmarks)Design tailored solutions, scope PoCs, and win the technical sale alongside our sales teamOwn the implementation relationship from kick-off through go-live — API integration support, architecture reviews, and escalation managementBuild the Solutions Engineering playbook from scratch — pre-sales process, handoff templates, onboarding runbooksIdentify product gaps blocking deals and feed them into the roadmap with business contextSpot expansion opportunities post-launch and drive customers from one product to manySkills you should HODL7+ years in a technical customer-facing role (solutions engineering, solutions architecture, implementation engineering, or TAM) at a B2B API or infrastructure companyTrack record of owning both pre-sales and post-sales — not just one sideFluency with REST/WebSocket APIs, auth patterns (OAuth, JWT), webhook architecture, and integration debuggingExperience selling and delivering complex integrations to technical buyers at fintechs, banks, or neobanksBackground building process from scratch — you've been an early or founding hire beforeClear, structured communicator who can run a discovery call, a design review, and a go-live debrief back to backNice to havesCrypto domain knowledge — trading, custody, KYC, staking, fiat ramp mechanicsExperience with embedded finance or crypto-as-a-service productsHands-on with AI development tools (Claude Code, Cursor) for rapid prototypingYou've built a playbook and then hired the team to run itUnless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments are designed to evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Assessment results are considered alongside other relevant information, such as experience and interviews, and are not the sole basis for any employment decision.As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the knowFollow us on TwitterLearn on the Kraken BlogConnect on LinkedInCandidate Privacy Notice