Solutions Architect

Solutions ArchitectAbout FlatfileFlatfile is revolutionizing enterprise data handling through AI automation. We're building an AI-native data mapping, cleaning, and transformation platform that tackles the most stubborn data problems for the world's largest organizations.What is a "Solutions Architect" at Flatfile?Latency is the enemy of productivity and progress. That’s why we’re building an AI-powered data exchange platform that allows the most important enterprise data to flow from source to destination 100x faster than before. We’re seeking a talented, customer-obsessed solutions architect to join our team at this pivotal moment—someone who understands that our customers are key to our success, and delivering solutions is key to theirs.This exciting role sits at the forefront of what we do at Flatfile. As a Senior Solutions Architect, you'll work closely with prospects, driving the technical evaluation of our platform. By collaborating with our Sales, Product, and Engineering teams, you'll design, configure, and deploy solutions that fully leverage Flatfile’s data onboarding capabilities. While technical solutioning is at the core of this role, you’ll also engage directly with prospects to spec, refine, and demo the platform, ensuring their unique needs are not only met but exceeded.This role may be listed at other companies as:Senior Sales EngineerSenior Solutions EngineerWhy we're hiring for this roleWe're seeing unprecedented demand for AI-powered data automation. Our customers are asking for increasingly sophisticated solutions that can understand, clean, and transform their data with minimal human intervention. We’re excited to bring in a Senior Solutions Architect who can help us meet these demands by collaborating with our enterprise prospects as they evaluate and explore Flatfile. This role is pivotal in ensuring our customers’ confidence in the platform, directly impacting their success and satisfaction with our solutions.This role reports to: Eric Crane, COO & Co-FounderWhat you'll doPre-SalesDrive technical discovery and design conversations with prospects who are evaluating Flatfile’s capabilitiesCreate technically sound proofs-of-concept (POCs) aligned with potential customers' needsDeliver value-oriented demos and collateral that ensure prospects’ acceptance of the productDeeply understand prospect requirements and become intimately familiar with their data migration workflowsEffectively explain how Flatfile's solutions can address unique customer challenges, setting the stage for successful customer relationshipsPost-salesProvide documentation and guidance for customers and internal teammates on the customer’s desired end-state implementationContinuity of care is a necessity; you’ll be expected to provide context post-sale as necessary, and if any additional use cases arise, you’re responsible for the customer’s evaluationOverallSolution Design: Partner with customers and internal teams to create tailored solutions using Flatfile’s SDKs, APIs, and configuration tools that address complex data migration challengesTechnical Troubleshooting: Identify and resolve technical issues during the discovery phase, ensuring that data is accurately mapped, validated, and transformedCustom Data Workflows: Design and build customized implementations that showcase Flatfile’s orchestration capabilitiesInternal Collaboration: Work closely with Product and Engineering teams, providing feedback on customer use cases and identifying opportunities for platform improvementsCustomer Interaction: Collaborate directly with prospects to understand their technical requirements, ensuring a smooth implementation experienceOur tech stackIn this role, you’ll leverage TypeScript/JavaScript for solution development, Flatfile’s APIs and SDKs for integration, and cloud services such as AWS, Azure, or Google Cloud for deployment.You’ll also provide direct feedback and input into the in-product configuration tooling, along with developing reusable plugins for prospects and customers.Additionally, you'll use internal collaboration tools like Slack, Attio, Github, and Linear to communicate and coordinate with Product, Engineering, and Customer teams.What you bring to the roleEssentialDemonstrated proficiency and production-level full-stack experience in both TypeScript and Javascript (please do not apply if you do not meet this criteria)2+ years of experience in software engineering, solutions architecture, or technical implementation roles5+ years of experience in customer-facing technical rolesStrong understanding of APIs, data serialization formats (CSV, XML, JSON), and software integration best practicesExperience working with cloud-based infrastructure (AWS, Azure, or Google Cloud)Familiarity with data transformation and validation processes and handling structured data imports and exportsA knack for solving complex technical problems and translating prospect/customer needs into elegant solutionsA startup mindset—grit, curiosity, adaptability, proactiveness, and a desire to improve systems and processesGreat to haveExperience working in ambiguity. At Flatfile, you’ll often have to seek out answers and make decisions without all the information at handWork experience in the SaaS space. Understanding SaaS dynamics is crucial for this roleSales experience: working with prospects and growing a customer base. A key to success in this role will be your ability to assist in closing new business, as well as expanding current customersWhat you'll find at FlatfileA unique chance to shape the future of enterprise data automationA highly collaborative, fast-paced, distributed engineering cultureOwnership of significant technical challenges with no PM overlordsThe opportunity to work with cutting-edge AI technologyCompetitive compensation and equityA team of humble and audacious builders who take pride in their work

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