Social Media Associate, Specialized Support

Lyft is a company focused on serving and connecting communities. They are seeking a Social Media Associate to represent Lyft on social media channels, providing support and resolving issues for passengers and drivers. Responsibilities Be Lyft’s voice on social media and other digital channels and exercise impeccable judgment as Lyft's representative Proactively solve issues and foster trust with our beloved passengers and drivers Triage problems from our community and own issue resolution, escalating to designated team(s) when necessary Create a personalized, positive and effortless experience for the Lyft community Work cross-functionally with Product, Marketing and other teams to ensure a cohesive voice of support Cover the occasional after-hours on-call shift Be a community advocate for Lyft Skills 1+ years of experience in customer service or sales mandatory Captivating copywriting skills and fastidious attention to detail Emotional intelligence in spades and experience dealing with people Startup hustle and tireless work ethic Keen ability to work independently and in a team Strong ownership mindset and resolve to follow-through Willingness to work a range of hours and weekends 1+ years of experience with social media or communications Benefits Great medical, dental, and vision insurance options with additional programs available when enrolled Mental health benefits Family building benefits Child care and pet benefits 401(k) plan to help save for your future In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible Subsidized commuter benefits Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program Company Overview Lyft is a leading ride-hailing service offering car rentals, bike, and scooter-sharing through its mobile app for convenient transportation. It was founded in 2012, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship Lyft has a track record of offering H1B sponsorships, with 137 in 2025, 100 in 2024, 132 in 2023, 287 in 2022, 266 in 2021, 281 in 2020. Please note that this does not guarantee sponsorship for this specific role.