SmartCare Advisor (UKG WFM)
About the position
The SmartCare Advisor serves as a strategic post-go-live partner to clients, focusing on UKG Workforce Management (WFM) system support, optimization, and continuous improvement. This role is highly client-facing and requires a strong balance of technical depth, consultative thinking, and proactive problem-solving . You’ll act as a trusted advisor—ensuring clients maximize their UKG investment through system enhancements, performance monitoring, and best practice guidance across workforce management processes.
Responsibilities
• Partner with clients post-implementation to provide ongoing system support, optimization, and advisory services
• Ensure timelines are met to achieve key deliverables and client expectations
• Configure and maintain UKG WFM modules including: Time & Attendance Scheduling Accruals Absence Management
• Troubleshoot system issues and drive resolution through proper triage and escalation
• Analyze system performance, data integrity, and process flows to recommend improvements
• Conduct regular client touchpoints to identify gaps, risks, and opportunities
• Lead consultative discussions on workforce processes and system best practices
• Translate business requirements into system configurations and solutions
• Support testing activities including validation of configuration changes
• Utilize reporting and analytics to provide insights and recommendations
• Build and maintain strong client relationships, ensuring high satisfaction and retention
• Develop client-facing materials (documentation, templates, communications)
• Stay updated on UKG releases, compliance updates, and product enhancements
• Contribute to internal knowledge sharing, process improvements, and team development
• Participate in client sessions such as business reviews and learning sessions
Requirements
• Minimum 5 years of hands-on experience with UKG Workforce Management (WFM)
• Proven experience across core WFM modules: Time & Attendance Scheduling Accruals Absence Management
• UKG WFM Certification (required)
• Experience supporting 10–15+ implementations or client engagements
• Strong understanding of: System configuration Data views Testing methodologies
• Experience working with integrations and reporting/analytics
• Strong client-facing experience with the ability to lead discussions independently
• Solid knowledge of HR, payroll, and workforce processes
• Ability to manage multiple priorities in a fast-paced environment
• Strong analytical and problem-solving skills
• Excellent communication skills (written and verbal)
Nice-to-haves
• Experience with WFM Advanced Scheduler (nice-to-have, not required)
• Exposure to US and/or Canadian clients (either is fine—not both required)
• Broader UKG ecosystem experience (nice-to-have, not required)
Benefits
• Base Salary plus Incentive Pay
• Medical, Dental, Vision
• Life Insurance & Disability Coverages
• Health Savings Account
• 401k Match Program
• Unlimited Vacation Time
Apply tot his job
Apply To this Job
The SmartCare Advisor serves as a strategic post-go-live partner to clients, focusing on UKG Workforce Management (WFM) system support, optimization, and continuous improvement. This role is highly client-facing and requires a strong balance of technical depth, consultative thinking, and proactive problem-solving . You’ll act as a trusted advisor—ensuring clients maximize their UKG investment through system enhancements, performance monitoring, and best practice guidance across workforce management processes.
Responsibilities
• Partner with clients post-implementation to provide ongoing system support, optimization, and advisory services
• Ensure timelines are met to achieve key deliverables and client expectations
• Configure and maintain UKG WFM modules including: Time & Attendance Scheduling Accruals Absence Management
• Troubleshoot system issues and drive resolution through proper triage and escalation
• Analyze system performance, data integrity, and process flows to recommend improvements
• Conduct regular client touchpoints to identify gaps, risks, and opportunities
• Lead consultative discussions on workforce processes and system best practices
• Translate business requirements into system configurations and solutions
• Support testing activities including validation of configuration changes
• Utilize reporting and analytics to provide insights and recommendations
• Build and maintain strong client relationships, ensuring high satisfaction and retention
• Develop client-facing materials (documentation, templates, communications)
• Stay updated on UKG releases, compliance updates, and product enhancements
• Contribute to internal knowledge sharing, process improvements, and team development
• Participate in client sessions such as business reviews and learning sessions
Requirements
• Minimum 5 years of hands-on experience with UKG Workforce Management (WFM)
• Proven experience across core WFM modules: Time & Attendance Scheduling Accruals Absence Management
• UKG WFM Certification (required)
• Experience supporting 10–15+ implementations or client engagements
• Strong understanding of: System configuration Data views Testing methodologies
• Experience working with integrations and reporting/analytics
• Strong client-facing experience with the ability to lead discussions independently
• Solid knowledge of HR, payroll, and workforce processes
• Ability to manage multiple priorities in a fast-paced environment
• Strong analytical and problem-solving skills
• Excellent communication skills (written and verbal)
Nice-to-haves
• Experience with WFM Advanced Scheduler (nice-to-have, not required)
• Exposure to US and/or Canadian clients (either is fine—not both required)
• Broader UKG ecosystem experience (nice-to-have, not required)
Benefits
• Base Salary plus Incentive Pay
• Medical, Dental, Vision
• Life Insurance & Disability Coverages
• Health Savings Account
• 401k Match Program
• Unlimited Vacation Time
Apply tot his job
Apply To this Job