SLED Account Specialist

Softchoice is a software-focused IT solutions and services provider that helps organizations become agile and innovative. As a SLED Account Specialist, you will serve as a trusted advisor to public sector clients, ensuring they achieve maximum value from their partnership with Softchoice by delivering exceptional customer experiences and building strong relationships with key stakeholders.ResponsibilitiesRespond to incoming client calls and purchase requests from SLED customers with fewer than 500 employeesFollow up and close transactional renewalsCreate and manage opportunities in SalesforceFollow up on quoted products and servicesCollaborate with vendors to secure best pricing and product availabilityExecute on selling under Public Sector procurement contractsSetting clients up on the Softchoice.com portalDrive web adoption on every call assisting clients to place orders on the Softchoice.com portal through “Web-Walk through DEMO” and the Procurement POVAttend trainings and learn/keep up with new products and technologies in order properly support client requestsDrive customer experience (CX) scores up though “legendary customer service”Skills1+ years of B2C/B2B sales or customer support experienceCollege or University degreeSalesforce experience an assetPublic Sector/SLED experience an assetBenefitsHealth and Wellbeing: Medical, Dental, and Vision Care, Flexible Spending Account, Employee Assistance ProgramFinancial Benefits: 401k Plan with Company Matching, Life and Disability InsurancePaid Time Off: PTO and Sick Leave (starting at 20 days per year), Holidays, Parental Leave, Volunteer Days, Bereavement LeaveAdditional Perks: Employee Discount ProgramCompany OverviewSoftchoice provides technology services and solutions for people to be engaged, connected, and creative at work. It was founded in 1989, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.softchoice.com.



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