Site Reliability Engineer

Our PurposeAt Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.As a member of the Product SRE team, you will assume responsibility for the deliverables of the embedded product SRE for your assigned product. The team will consist of dedicated world class SRE engineers who are embedded into product teams to drive enduring reliability, world class Observability and high performing services. You will provide technical proficiency to ensure the teams can drive reliability across the product landscape.This position requires a highly technical engineer with experience in SRE and a passion for enabling high performing products. As a seasoned and relentless engineer, they will contribute to the Product SRE strategic objectives and contribute to the ongoing transformation of the Xero SRE culture. As an expert communicator, this Engineer will manage change and ensure the value of robust systems is communicated clearly across the business. How You'll Make Impact: Provides technical contributions to ensure completion of the day to day deliverables of a dedicated product SRE team of highly experienced Site Reliability Engineers, who will take ownership of reliability.Demonstrates technical proficiency in all aspects of reliability, observability, operability and performance of the product you are assigned to through continued delivery of high quality solutions.Builds a long term relationship with product engineering teams to ensure they can deliver on system reliability that is continuously improvingDemonstrates an ongoing dedication to “automation first” and ensures quality delivery at all timesHas experience of building and delivering an Error Budget culture associated with consistent breaches of SLA/SLO.Ensures Observability best practice is implemented across products to ensure fast detection of impactful events.Contributes to a culture of continuous improvement to ensure product reliability is continuously improving and impact of issues are reduced. Provides ongoing training as required across the business to ensure reliability requirements are well understood and incorporated into product designsContributes to the deliverables a team of engineers who continuously raise the bar of quality in deliverables and outcomes for the SRE organization.Coordinates on, and actively monitors, quality standards for the SRE team and reports regularly on its adherence. What You'll Bring With You: Demonstrable experience of delivery of Reliability systems and solutions in a highly technical teamStrong engineering and hands-on SRE background. Deep and proven experience in mentoring SRE teams in a fast growing companyProven track record in senior technical roles, with the ability to inspire and empower cross-functional teams to achieve operational excellence and drive continuous improvement.Has a strong product mindset and can understand and anticipate customer needs.Obsessed with delivering a high quality and highly stable customer experience. Drives a culture of customer-first thinking.24/7 focus on incident response and remediation.Technical understanding of modern cloud technologies (AWS, Azure, GCP) and their incident and problem management practices, particularly high-growth, high-availability SaaS-based transactional systems. Profiency in one or more object-oriented programming languages (C#, JavaScript, Java, Python etc) or experience with infrastructure-as-code (e.g. Terraform, Cloud formation).Experience using observability tooling to monitor the health of a highly distributed systems.Experience with agile software development methodology including continuous integration and delivery. Additional Information Why Xero?Diversity of people brings diversity of thought, and we like that. Our human-first culture of respect, fairness, and inclusion is what helps Xeros thrive and work and beyond. Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, employee resource groups, wellbeing programming and allowances, medical, dental, vision, and disability insurance, fertility and family forming financial support, 401k contribution matching, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices with snacks and break areas, flexible working, career development and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience. If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.

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