[Remote] Client Service Representative

Note: The job is a remote job and is open to candidates in USA. Allied Benefit Systems is a company focused on providing top-tier service to clients through brokers and HR representatives. The Client Service Representative will act as a liaison between clients and various departments within the company, ensuring effective communication and resolution of issues related to claims. Responsibilities Act as the liaison between the client/broker and Allied Executives and Departments as it relates to Allied Advocate claims Provide communication to clients and brokers regarding claim issue resolution Troubleshoot, identify and improve internal processes with various Allied departments Keep records of member and provider interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken Obtain and examine all relevant information to assess need for negotiation on balance due issues Work with other departments (Account Management, Client Services, Customer Service) as needed to resolve member issues Meet and sustain productivity and quality metrics determined by management Provides proactive outreach to clients to gain feedback on improved services Performs other duties as assigned Skills High School diploma or equivalent required 1 or more year of medical claims experience required Customer service experience required Proficient with Microsoft Office Suite or related software Excellent verbal and written communication skills Excellent interpersonal and customer service skills Excellent organizational skills and attention to detail Ability to prioritize tasks and to delegate them when appropriate Ability to function well in a high-paced and at times stressful environment Bachelor's degree preferred Medical benefit insurance knowledge preferred Benefits Medical Dental Vision Life and Disability Insurance Generous Paid Time Off Tuition Reimbursement EAP Technology Stipend Company Overview Allied offers insurance products, self-insurance solutions, custom insurance and healthcare solutions to the individuals and organizations. It was founded in 1980, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is