Service Now Engineer - Global Technology Support (Remote Opportunity)

Hyatt seeks an enthusiastic ServiceNow Engineer to join our Global Technology Support team. In this role, you will be collaborating closely with the broader Global Technology Support team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. The Opportunity You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests. Summary At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The Role Responsible for the design, implementation, and configuration of ServiceNow applications and modules aligned with ITSM processes. Ensure ServiceNow functionalities are optimized to address organizational requirements and enhance service delivery through automation and process improvements. Qualifications Experience Required: Basic understanding of ITIL processes (Incident, Problem, and Request Management) Strong leadership, team coordination, and conflict management skills Good understanding of IT Service Desk tools (e.g., ServiceNow) Excellent understanding of the delivery of customer care and customer focus Ability to manage multiple projects Excellent communication and customer service skills Ability to multitask and prioritize under pressure Excellent time management to handle multiple issues and administrative tasks Experience Preferred: ServiceNow certification We welcome you: Research shows that individuals tend to apply for jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better. The salary range for this position is $85,000 - $100,000. This position is also eligible to earn an annual bonus. Hyatt is an equal employment opportunity employer committed to recruiting a diverse workforce and maintaining an inclusive culture. #J-18808-Ljbffr Hyatt Hotels Corporation Apply tot his job