Service Desk Analyst
Job title: Service Desk Analyst in Carrollton, TX at MB2 Dental
Company: MB2 Dental
Job description: Overview:At MB2 Dental, we prioritize superior customer service and the eļ¬cient operation of our information technology systems. We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing IT system performance, resolving IT equipment and software issues, and providing IT support to onsite staļ¬ and partner oļ¬ces.Service Desk Analyst Responsibilities:
Resolve incoming end-user IT-related issues for remote partner oļ¬ces and onsite users.
Prioritize the resolution of IT concerns and escalate issues to relevant stakeholders.
Perform system installations, updates, and maintenance for practice management systems.
Collaborate with vendors to resolve remote partner oļ¬ce issues.
Document processes and maintain service desk records.
Actively participate in staļ¬ meetings to recommend optimizations for IT performance and prevent future problems.
Collaborate with internal departments to ensure IT needs are met.
Service Desk Analyst Requirements:
CompTIA A+ and Net+ certiļ¬cations or at least 5 years of experience in IT performance analysis and end-user support in the health industry.
Ability to lift up to 75 lbs. and assist with equipment setup and relocation when necessary.
Proļ¬ciency in customer relationship management (CRM) and task management software.
Exceptional analytical and problem-solving skills.
Advanced collaboration, communication, and interpersonal skills.
Excellent organizational and time management skills.
MacOS experience or certiļ¬cation is highly preferred, particularly for supporting end users who rely on Apple products and services.
Dental support experience is a plus, as familiarity with dental practice management systems and technologies will be beneļ¬cial when supporting our teams.
MB2 Dental Solutions, LLC is an equal opportunity employer.INDHRM200
Expected salary:
Location: Carrollton, TX
Apply for the job now!
Apply Now
Company: MB2 Dental
Job description: Overview:At MB2 Dental, we prioritize superior customer service and the eļ¬cient operation of our information technology systems. We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing IT system performance, resolving IT equipment and software issues, and providing IT support to onsite staļ¬ and partner oļ¬ces.Service Desk Analyst Responsibilities:
Resolve incoming end-user IT-related issues for remote partner oļ¬ces and onsite users.
Prioritize the resolution of IT concerns and escalate issues to relevant stakeholders.
Perform system installations, updates, and maintenance for practice management systems.
Collaborate with vendors to resolve remote partner oļ¬ce issues.
Document processes and maintain service desk records.
Actively participate in staļ¬ meetings to recommend optimizations for IT performance and prevent future problems.
Collaborate with internal departments to ensure IT needs are met.
Service Desk Analyst Requirements:
CompTIA A+ and Net+ certiļ¬cations or at least 5 years of experience in IT performance analysis and end-user support in the health industry.
Ability to lift up to 75 lbs. and assist with equipment setup and relocation when necessary.
Proļ¬ciency in customer relationship management (CRM) and task management software.
Exceptional analytical and problem-solving skills.
Advanced collaboration, communication, and interpersonal skills.
Excellent organizational and time management skills.
MacOS experience or certiļ¬cation is highly preferred, particularly for supporting end users who rely on Apple products and services.
Dental support experience is a plus, as familiarity with dental practice management systems and technologies will be beneļ¬cial when supporting our teams.
MB2 Dental Solutions, LLC is an equal opportunity employer.INDHRM200
Expected salary:
Location: Carrollton, TX
Apply for the job now!
Apply Now