Service Desk Analyst
Job title: Service Desk Analyst in Richardson, TX at Associa
Company: Associa
Job description: With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit .Job DescriptionOverviewWe are seeking a highly motivated and customer-focused Service Desk Analyst to join our dynamic IT team. As a primary point of contact for our end-users, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. This position involves providing exceptional first-level technical support, troubleshooting a diverse range of hardware, software, and network issues, and contributing to a positive user experience. If you are a proactive problem-solver with a passion for technology and helping others, we encourage you to apply.Responsibilities
Provide timely and effective technical support to end-users via phone, email, and remote tools.
Diagnose and resolve a wide range of IT issues, including:
Hardware troubleshooting (PCs, laptops, printers, etc.)
Software installations and configurations
Network connectivity issues
User account management
Troubleshooting Microsoft Office applications
Log and track incident tickets in our ticketing system.
Maintain and update the knowledge base to improve troubleshooting efficiency.
Escalate complex issues to higher-level support teams when necessary.
Adhere to service level agreements (SLAs) and meet performance metrics.
Actively participate in team meetings, training sessions, and process improvement initiatives to enhance service delivery and personal technical skills.
Any additional tasks assigned by leadership
Competencies
Focus on providing exceptional customer service
Great communication skills
Strong technical aptitude
Problem solving & critical thinking
Knowledge of Windows 10 and 11 Operating Systems
Familiarity with Remote Desktop tools
RequirementsRequired Qualifications
1-2 years of related work experience, AA degree, or technical training preferred or equivalent combination of education and experience
Previous Service Desk or Call Center experience
A+ Certified - Preferred
Personality Traits
Self-starter
Motivated
Task oriented
Team player
Ability to think out of the box
Phone Etiquette
Executive Presence
#LI-AC1We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Expected salary:
Location: Richardson, TX
Apply for the job now!
Apply Now
Company: Associa
Job description: With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit .Job DescriptionOverviewWe are seeking a highly motivated and customer-focused Service Desk Analyst to join our dynamic IT team. As a primary point of contact for our end-users, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. This position involves providing exceptional first-level technical support, troubleshooting a diverse range of hardware, software, and network issues, and contributing to a positive user experience. If you are a proactive problem-solver with a passion for technology and helping others, we encourage you to apply.Responsibilities
Provide timely and effective technical support to end-users via phone, email, and remote tools.
Diagnose and resolve a wide range of IT issues, including:
Hardware troubleshooting (PCs, laptops, printers, etc.)
Software installations and configurations
Network connectivity issues
User account management
Troubleshooting Microsoft Office applications
Log and track incident tickets in our ticketing system.
Maintain and update the knowledge base to improve troubleshooting efficiency.
Escalate complex issues to higher-level support teams when necessary.
Adhere to service level agreements (SLAs) and meet performance metrics.
Actively participate in team meetings, training sessions, and process improvement initiatives to enhance service delivery and personal technical skills.
Any additional tasks assigned by leadership
Competencies
Focus on providing exceptional customer service
Great communication skills
Strong technical aptitude
Problem solving & critical thinking
Knowledge of Windows 10 and 11 Operating Systems
Familiarity with Remote Desktop tools
RequirementsRequired Qualifications
1-2 years of related work experience, AA degree, or technical training preferred or equivalent combination of education and experience
Previous Service Desk or Call Center experience
A+ Certified - Preferred
Personality Traits
Self-starter
Motivated
Task oriented
Team player
Ability to think out of the box
Phone Etiquette
Executive Presence
#LI-AC1We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Expected salary:
Location: Richardson, TX
Apply for the job now!
Apply Now