Service Appointment Coordinator
Job title: Service Appointment Coordinator in Waukesha, WI at Jaguar Land Rover
Company: Jaguar Land Rover
Job description: Fields is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.What We Offer - BenefitsMedical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and servicesResponsibilities
Interact with customers everyday by following up over the phone after a Service Appointment
Listen to the customer, answer their questions, and direct customers appropriately as they request.
Schedule service appointments
Advise on recommended maintenance
Confirm scheduled & missed appointments
Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
Qualifications
Must have strong computer skills, including Outlook, Excel and Word (and preferably dual screen experience)
Must have strong customer service background
Must have excellent verbal and written communication skills
Must be punctual and reliable
Work Environment:
While performing the duties of the job, the employee is frequently exposed to moving mechanical parts and fumes or airborne particles.
The noise level in the work environment is usually moderate.
Expected salary:
Location: Waukesha, WI
Apply for the job now!
Apply Now
Company: Jaguar Land Rover
Job description: Fields is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.What We Offer - BenefitsMedical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and servicesResponsibilities
Interact with customers everyday by following up over the phone after a Service Appointment
Listen to the customer, answer their questions, and direct customers appropriately as they request.
Schedule service appointments
Advise on recommended maintenance
Confirm scheduled & missed appointments
Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
Qualifications
Must have strong computer skills, including Outlook, Excel and Word (and preferably dual screen experience)
Must have strong customer service background
Must have excellent verbal and written communication skills
Must be punctual and reliable
Work Environment:
While performing the duties of the job, the employee is frequently exposed to moving mechanical parts and fumes or airborne particles.
The noise level in the work environment is usually moderate.
Expected salary:
Location: Waukesha, WI
Apply for the job now!
Apply Now