Service Agent I - FT
About the position Responsibilities • Contact blood donors by telephone using a dialer system to recruit for blood donation. • Use information from multiple computer systems simultaneously to target appropriate blood drives for donors, update donor records, and record outcomes of calls. • Schedule appointments while providing a positive service experience to maximize donor show rates. • Follow a process and appropriate scripting for conducting calls with donors to ensure a consistent donor experience. • Maintain daily production standards, including phone calls and appointments per hour, to meet established collection goals. • Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. • Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors and ensure sufficient donor availability. • Develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. • Respond to or transfer inbound calls to the appropriate party. • Perform other related duties as assigned. Requirements • High school diploma or equivalent required (GED). • Minimum one year of related experience (telemarketing, customer service, or call center) is required. • Proficient in using multiple computer applications simultaneously in a fast-paced environment. • Excellent customer service and problem-solving skills required. • Effective verbal communication skills and the ability to work with potentially difficult customers. Nice-to-haves • Prior sales or negotiation experience is a plus. • Sales experience and outbound calls experience. Benefits • Medical, Dental, Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO: Starting at 15 days a year; based on FLSA status and tenure • 11 paid holidays comprised of six core holidays and five floating holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply tot his job