Senior Staff Technical Support Engineer (Hybrid)
As a Senior Staff Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Stryker's Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, craft solutions, and deliver excellent customer service via telephone, e-mail, and the web. This is not a call center; our support team works together to take on technical challenges and provide a positive experience for our customers. Open to fully remote for exceptional candidates who are not located near a major Stryker support location.
What you will do:
Document and manage customers reported issues, delivering excellent customer service and managing customer expectations
Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution
Collaborate within the company, escalating issues and engaging others to solve hard problems
Author knowledge-based articles for internal and external use
Review product documentation prior to new releases
Provide formal and informal training to customers and partners
Report product defects and enhancement requests
Identify and advocate product supportability requirements
What you need:
Required:
BA in Computer Science or related field, or 6+ years additional equivalent work experience
6+ years experience in customer technical support working in a hosted application environment.
Demonstrated Linux experience.
Preferred:
RHCE and or RHCSA certification desired
System Admin knowledge of SSL, Networking, Load Balancer, and Data Base
Ability to lead and mentor developing team members
Track record of providing superior customer service
#IND1
Apply Now
What you will do:
Document and manage customers reported issues, delivering excellent customer service and managing customer expectations
Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution
Collaborate within the company, escalating issues and engaging others to solve hard problems
Author knowledge-based articles for internal and external use
Review product documentation prior to new releases
Provide formal and informal training to customers and partners
Report product defects and enhancement requests
Identify and advocate product supportability requirements
What you need:
Required:
BA in Computer Science or related field, or 6+ years additional equivalent work experience
6+ years experience in customer technical support working in a hosted application environment.
Demonstrated Linux experience.
Preferred:
RHCE and or RHCSA certification desired
System Admin knowledge of SSL, Networking, Load Balancer, and Data Base
Ability to lead and mentor developing team members
Track record of providing superior customer service
#IND1
Apply Now