Senior Site Reliability Engineer, Messaging Services
About the position
The NBA is hiring a Senior Site Reliability Engineer (SRE) – Messaging & Collaboration to ensure the availability, performance, and reliability of enterprise messaging and collaboration platforms, including Microsoft Exchange Online (M365), email security, Slack, and Microsoft Teams. This is a mission-critical role supporting the NBA’s most visible operations including live games, playoffs, drafts, and global events, where speed, precision, and accountability matter.
Responsibilities
• Own reliability and operational excellence for messaging and collaboration platforms.
• Serve as a senior escalation point for complex issues across Proofpoint, Exchange, Outlook, SMTP, and various collaboration services.
• Lead incident response, service restoration, and root cause analysis in high-pressure, real-time scenarios.
• Design and operate highly available, secure, and compliant messaging architectures.
• Automate operations using PowerShell and Microsoft Graph.
• Administer and support Slack and Microsoft Teams, including tenant/workspace configuration and escalations.
• Provide white-glove, high-touch support for the NBA Executive Leadership Team, requiring professionalism, discretion, and urgency.
• Partner with Security, Legal, and Audit teams on compliance, retention, and eDiscovery.
• Participate in a formal rotating on-call schedule.
• Provide after-hours, weekend, and holiday support.
• Deliver heightened on-call coverage during live NBA games, playoffs, drafts, and major league events.
• Respond rapidly to incidents impacting game operations, executive leadership, or league-wide communications.
• Comfortable operating in high-stakes, zero-tolerance downtime environments where rapid resolution is essential.
Requirements
• A bachelor's degree in computer science or related technical field
• 10+ years of experience in enterprise messaging, infrastructure, or reliability engineering.
• Deep expertise in Microsoft Exchange Online / M365 and hybrid messaging environments.
• Strong experience with email security (DMARC, DKIM, SPF, ARC; Proofpoint a plus).
• Advanced PowerShell automation skills.
• Experience supporting Slack enterprise environments.
• Proven ability to support executives and business-critical operations with urgency and precision.
• Calm, decisive, and effective during live incidents and high-visibility NBA events.
Nice-to-haves
• Proofpoint a plus
Benefits
• medical
• dental
• vision
• life/AD&D insurance
• short- and long-term disability
• fertility and family-forming assistance
• wellbeing allowance
• educational assistance
• mental health coaching/therapy
• tax advantaged accounts such as HSA and healthcare/dependent care FSAs
• a 401(k) retirement plan
• time off benefits that include vacation, sick time, and personal days
• annual discretionary performance bonus
Apply tot his job
Apply To this Job
The NBA is hiring a Senior Site Reliability Engineer (SRE) – Messaging & Collaboration to ensure the availability, performance, and reliability of enterprise messaging and collaboration platforms, including Microsoft Exchange Online (M365), email security, Slack, and Microsoft Teams. This is a mission-critical role supporting the NBA’s most visible operations including live games, playoffs, drafts, and global events, where speed, precision, and accountability matter.
Responsibilities
• Own reliability and operational excellence for messaging and collaboration platforms.
• Serve as a senior escalation point for complex issues across Proofpoint, Exchange, Outlook, SMTP, and various collaboration services.
• Lead incident response, service restoration, and root cause analysis in high-pressure, real-time scenarios.
• Design and operate highly available, secure, and compliant messaging architectures.
• Automate operations using PowerShell and Microsoft Graph.
• Administer and support Slack and Microsoft Teams, including tenant/workspace configuration and escalations.
• Provide white-glove, high-touch support for the NBA Executive Leadership Team, requiring professionalism, discretion, and urgency.
• Partner with Security, Legal, and Audit teams on compliance, retention, and eDiscovery.
• Participate in a formal rotating on-call schedule.
• Provide after-hours, weekend, and holiday support.
• Deliver heightened on-call coverage during live NBA games, playoffs, drafts, and major league events.
• Respond rapidly to incidents impacting game operations, executive leadership, or league-wide communications.
• Comfortable operating in high-stakes, zero-tolerance downtime environments where rapid resolution is essential.
Requirements
• A bachelor's degree in computer science or related technical field
• 10+ years of experience in enterprise messaging, infrastructure, or reliability engineering.
• Deep expertise in Microsoft Exchange Online / M365 and hybrid messaging environments.
• Strong experience with email security (DMARC, DKIM, SPF, ARC; Proofpoint a plus).
• Advanced PowerShell automation skills.
• Experience supporting Slack enterprise environments.
• Proven ability to support executives and business-critical operations with urgency and precision.
• Calm, decisive, and effective during live incidents and high-visibility NBA events.
Nice-to-haves
• Proofpoint a plus
Benefits
• medical
• dental
• vision
• life/AD&D insurance
• short- and long-term disability
• fertility and family-forming assistance
• wellbeing allowance
• educational assistance
• mental health coaching/therapy
• tax advantaged accounts such as HSA and healthcare/dependent care FSAs
• a 401(k) retirement plan
• time off benefits that include vacation, sick time, and personal days
• annual discretionary performance bonus
Apply tot his job
Apply To this Job