Senior Program Manager - Consumer Customer Service Support, Driving Excellence in Program Delivery at blithequark

Transforming Customer Experience through Strategic Program Management at blithequark blithequark is revolutionizing the way businesses interact with their customers, and we're seeking an exceptional Senior Program Manager to join our Consumer Customer Service Support (C2S2) Program Delivery team. As a seasoned professional with a passion for delivering outstanding customer experiences, you will play a pivotal role in shaping the future of our customer service operations. About blithequark and the Industry At blithequark, we're committed to creating a world where customers can trust our brand to deliver exceptional service. Our industry is rapidly evolving, with technological advancements and changing customer expectations driving the need for innovative solutions. As a Senior Program Manager, you will be at the forefront of this transformation, working closely with cross-functional teams to design and implement programs that enhance the customer experience. Key Responsibilities As a Senior Program Manager in our C2S2 Program Delivery team, you will be responsible for: Defining Program Strategy : Develop and drive the program's vision and roadmap, ensuring alignment with business objectives and customer needs. Cross-Functional Collaboration : Work with various teams, including Customer Service Operations, Quality, Customer Experience, Capacity Planning, and technical teams to design and implement program requirements. Project Planning and Execution : Prioritize and plan projects, secure resources, and manage cross-functional teams to deliver projects to a high level of quality. Risk Management and Issue Resolution : Anticipate and mitigate risks, resolve issues, and initiate corrective actions to ensure program integrity. Stakeholder Management : Provide regular project progress reporting and negotiate with key stakeholders to gain alignment on program vision and project prioritization. Third-Party Management : Oversee third-party contributions to the project, ensuring they meet the required standards. A Day in the Life As a Senior Program Manager at blithequark, a typical day will be dynamic and challenging. You will work closely with various stakeholders, negotiate priorities, and drive program delivery. You will also have access to a range of benefits, including: Medical, Dental, and Vision Coverage Maternity and Parental Leave Options Paid Time Off (PTO) 401(k) Plan Qualifications and Requirements To succeed in this role, you will need: Basic Qualifications 5+ years of program or project management experience Experience using data and metrics to drive improvements Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership Bachelor's Degree Preferred Qualifications 2+ years of driving process improvements experience Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or a related field Skills and Competencies To excel as a Senior Program Manager at blithequark, you will need: Excellent stakeholder management and negotiation skills Strong project and program management skills, with the ability to prioritize and manage multiple projects simultaneously Data-driven decision-making skills, with the ability to analyze metrics and drive improvements Effective written and verbal communication skills, with the ability to report progress to leadership teams Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their skills. As a Senior Program Manager, you will have access to: Training and development programs to enhance your project management and leadership skills Opportunities to work on high-visibility projects and drive business outcomes Collaboration with cross-functional teams to share knowledge and best practices Work Environment and Company Culture At blithequark, we pride ourselves on our inclusive and diverse workplace culture. We value: Innovation and creativity Collaboration and teamwork Customer obsession Ownership and accountability Compensation and Benefits Our compensation package is competitive and reflects the cost of labor across various geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. In addition to base pay, you may be eligible for: Equity and sign-on payments A comprehensive benefits package, including medical, financial, and other benefits Join Our Team If you're a motivated and experienced Senior Program Manager looking to drive excellence in program delivery, we want to hear from you. Apply now to join our team at blithequark and help shape the future of customer service. Apply for this job