Senior Product Manager
ESSENTIAL FUNCTIONS
Own and maintain the Digital Clinic product roadmap, aligning priorities with clinical, operational, and business stakeholders
Lead product discovery activities including stakeholder interviews, user research synthesis, and competitive analysis to inform roadmap decisions
Define and manage product requirements, user stories, and acceptance criteria in collaboration with engineering and UX teams
Facilitate cross-functional discovery and planning sessions to align product direction with business goals and technical constraints
Drive the shift from project-based delivery to product-centric, outcome-focused methodology within the Digital Clinic team
Partner with clinical and administrative leadership to ensure the Digital Clinic platform supports care delivery workflows and patient experience goals
Collaborate with engineering teams in Agile sprint cycles to prioritize the backlog, unblock delivery, and ensure high-quality releases
Define and track key product metrics (KPIs) to measure feature success, user adoption, and platform health
Present product strategy, roadmap updates, and recommendations to senior leadership and clinical stakeholders
Support integration planning and go-live readiness for new Digital Clinic features and partner system connections (e.g., Carelon, Humana)
Identify usability gaps and product optimization opportunities by synthesizing user feedback, support data, and platform analytics
Ensure product decisions account for healthcare regulatory requirements, data privacy standards (HIPAA), and clinical workflow integrity.
EDUCATION & CERTIFICATIONS
Bachelor’s degree in Business, Healthcare Administration, Information Systems, or related field.
Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager, or equivalent Agile certification preferred.
EXPERIENCE
7+ years of product management experience, with at least 3 years in a healthcare setting (provider, payor, or digital health)
Proven experience owning a product roadmap end-to-end, from discovery through delivery and iteration
Background in healthcare technology, including familiarity with EHR/EMR systems, payer integrations, or care management platforms
KNOWLEDGE
Deep understanding of product management methodologies and frameworks (Agile, Lean, Jobs-to-be-Done, etc.)
Strong grasp of the healthcare technology landscape including provider and payor systems, care delivery models, and value-based care concepts
Understanding of HIPAA, data privacy requirements, and compliance considerations relevant to digital health products
Familiarity with UX principles and ability to partner effectively with design teams on user-centered product development
SKILLS & ABILITIES
Strong product thinking with ability to balance user needs, business objectives, and technical feasibility
Excellent communication and presentation skills with ability to translate complex product decisions into clear narratives for clinical, operational, and executive audiences
Ability to facilitate discovery workshops, roadmap reviews, and sprint ceremonies with cross-functional teams
Ability to work through ambiguity and make informed product decisions with incomplete information
Strong organizational skills with capacity to manage multiple workstreams simultaneously without sacrificing quality
Adaptability to leverage AI-assisted product workflows and emerging tools for increased efficiency
Demonstrated bias toward action with entrepreneurial spirit and continuous improvement mindset
Ability to give and receive constructive feedback in a collaborative team environment
Capacity to think systemically and design solutions that scale across products and platforms
Proficiency with product management tools (e.g., JIRA, Confluence, ZenHub, or equivalent)
Ability to synthesize qualitative and quantitative data to drive informed product decisions
Demonstrated ability to build trust and credibility with clinical, technical, and executive stakeholders
Commitment to continuous learning and staying current on healthcare technology trends and product management best practices
ENVIRONMENTAL WORKING CONDITIONS
This is a fully remote position with flexible working hours
Work is performed in a home office environment with standard office equipment including computer, monitors, and communication tools
Regular virtual meetings and collaboration sessions via video conferencing platforms
Occasional evening or weekend availability may be required for project deadlines or cross-timezone collaboration
PHYSICAL/MENTAL DEMANDS
Ability to sit for extended periods while working on a computer
Extensive use of computers, keyboards, and video conferencing tools
Mental focus and concentration for complex problem-solving and strategic thinking
Ability to manage stress and maintain composure when working under tight deadlines or shifting priorities
Strong attention to detail while maintaining awareness of broader product and organizational goals
Capacity to synthesize large amounts of information and distill into clear, actionable priorities
ORGANIZATIONAL REQUIREMENTS
HOPCo Mission, Vision and Values must be acknowledged and adhered to
Participate in ongoing professional development and training as required by the organization
Maintain confidentiality of proprietary information, client data, and strategic initiatives
Adhere to company policies, procedures, and code of conduct
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
Own and maintain the Digital Clinic product roadmap, aligning priorities with clinical, operational, and business stakeholders
Lead product discovery activities including stakeholder interviews, user research synthesis, and competitive analysis to inform roadmap decisions
Define and manage product requirements, user stories, and acceptance criteria in collaboration with engineering and UX teams
Facilitate cross-functional discovery and planning sessions to align product direction with business goals and technical constraints
Drive the shift from project-based delivery to product-centric, outcome-focused methodology within the Digital Clinic team
Partner with clinical and administrative leadership to ensure the Digital Clinic platform supports care delivery workflows and patient experience goals
Collaborate with engineering teams in Agile sprint cycles to prioritize the backlog, unblock delivery, and ensure high-quality releases
Define and track key product metrics (KPIs) to measure feature success, user adoption, and platform health
Present product strategy, roadmap updates, and recommendations to senior leadership and clinical stakeholders
Support integration planning and go-live readiness for new Digital Clinic features and partner system connections (e.g., Carelon, Humana)
Identify usability gaps and product optimization opportunities by synthesizing user feedback, support data, and platform analytics
Ensure product decisions account for healthcare regulatory requirements, data privacy standards (HIPAA), and clinical workflow integrity.
EDUCATION & CERTIFICATIONS
Bachelor’s degree in Business, Healthcare Administration, Information Systems, or related field.
Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager, or equivalent Agile certification preferred.
EXPERIENCE
7+ years of product management experience, with at least 3 years in a healthcare setting (provider, payor, or digital health)
Proven experience owning a product roadmap end-to-end, from discovery through delivery and iteration
Background in healthcare technology, including familiarity with EHR/EMR systems, payer integrations, or care management platforms
KNOWLEDGE
Deep understanding of product management methodologies and frameworks (Agile, Lean, Jobs-to-be-Done, etc.)
Strong grasp of the healthcare technology landscape including provider and payor systems, care delivery models, and value-based care concepts
Understanding of HIPAA, data privacy requirements, and compliance considerations relevant to digital health products
Familiarity with UX principles and ability to partner effectively with design teams on user-centered product development
SKILLS & ABILITIES
Strong product thinking with ability to balance user needs, business objectives, and technical feasibility
Excellent communication and presentation skills with ability to translate complex product decisions into clear narratives for clinical, operational, and executive audiences
Ability to facilitate discovery workshops, roadmap reviews, and sprint ceremonies with cross-functional teams
Ability to work through ambiguity and make informed product decisions with incomplete information
Strong organizational skills with capacity to manage multiple workstreams simultaneously without sacrificing quality
Adaptability to leverage AI-assisted product workflows and emerging tools for increased efficiency
Demonstrated bias toward action with entrepreneurial spirit and continuous improvement mindset
Ability to give and receive constructive feedback in a collaborative team environment
Capacity to think systemically and design solutions that scale across products and platforms
Proficiency with product management tools (e.g., JIRA, Confluence, ZenHub, or equivalent)
Ability to synthesize qualitative and quantitative data to drive informed product decisions
Demonstrated ability to build trust and credibility with clinical, technical, and executive stakeholders
Commitment to continuous learning and staying current on healthcare technology trends and product management best practices
ENVIRONMENTAL WORKING CONDITIONS
This is a fully remote position with flexible working hours
Work is performed in a home office environment with standard office equipment including computer, monitors, and communication tools
Regular virtual meetings and collaboration sessions via video conferencing platforms
Occasional evening or weekend availability may be required for project deadlines or cross-timezone collaboration
PHYSICAL/MENTAL DEMANDS
Ability to sit for extended periods while working on a computer
Extensive use of computers, keyboards, and video conferencing tools
Mental focus and concentration for complex problem-solving and strategic thinking
Ability to manage stress and maintain composure when working under tight deadlines or shifting priorities
Strong attention to detail while maintaining awareness of broader product and organizational goals
Capacity to synthesize large amounts of information and distill into clear, actionable priorities
ORGANIZATIONAL REQUIREMENTS
HOPCo Mission, Vision and Values must be acknowledged and adhered to
Participate in ongoing professional development and training as required by the organization
Maintain confidentiality of proprietary information, client data, and strategic initiatives
Adhere to company policies, procedures, and code of conduct
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.