Senior Order Entry Specialist
This is a remote position.
The Senior Order Entry Specialist is responsible for managing complex, high-volume order processing while ensuring accuracy, compliance, and timely fulfillment. This role serves as a subject matter expert (SME) for order management systems and business processes, supports cross-functional collaboration, and drives continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
Key Responsibilities
Order Management & Processing
ā¢ Accurately enter, review, and validate customer orders in ERP/CRM systems.
ā¢ Verify pricing, contracts, discounts, credit limits, tax calculations, and shipping terms.
ā¢ Process EDI, online portal, and manual purchase orders.
ā¢ Manage order modifications, returns (RMAs), and back-orders.
ā¢ Monitor order lifecycle from entry through shipment and invoicing.
ā¢ Ensure compliance with company policies, regulatory requirements, and customer agreements.
Issue Resolution & Customer Support
ā¢ Investigate and resolve order discrepancies, pricing conflicts, and shipment delays.
ā¢ Communicate proactively with customers and internal teams regarding order status.
ā¢ Escalate critical issues and provide timely resolution to minimize business impact.
ā¢ Support key accounts and strategic customers with complex order requirements.
Cross-Functional Collaboration
ā¢ Work closely with Sales, Finance, Credit, Warehouse, Supply Chain, and Logistics teams.
ā¢ Coordinate product availability, shipping schedules, and billing accuracy.
ā¢ Assist Finance with invoice validation and dispute resolution.
ā¢ Provide documentation for audits and compliance reviews.
Process Improvement & Reporting
ā¢ Identify inefficiencies and recommend workflow improvements.
ā¢ Develop and maintain SOPs (Standard Operating Procedures).
ā¢ Track KPIs such as order accuracy rate, turnaround time, backlog volume, and fulfillment metrics.
ā¢ Generate and analyze reports using Excel or reporting tools.
ā¢ Participate in system upgrades, testing, and ERP implementations.
Requirements
ā¢ 3+ years of experience in order processing, order management, or customer operations.
ā¢ Advanced proficiency in ERP systems (SAP, Oracle, NetSuite, Microsoft Dynamics, etc.).
ā¢ Strong understanding of pricing structures, contracts, and billing procedures.
ā¢ High attention to detail with strong analytical skills.
ā¢ Excellent written and verbal communication skills.
ā¢ Ability to manage multiple priorities in a fast-paced environment.
ā¢ Advanced Microsoft Excel skills (VLOOKUP/XLOOKUP, PivotTables, reporting).
Benefits
Compensation
ā¢ Competitive base salary
ā¢ Performance-based bonuses or incentives
ā¢ Overtime eligibility (if applicable)
Health & Wellness
ā¢ Medical, Dental, and Vision Insurance
ā¢ Health Savings Account (HSA) or Flexible Spending Account (FSA)
ā¢ Employee Assistance Program (EAP)
ā¢ Mental health and wellness resources
Financial Benefits
ā¢ 401(k) with company match
ā¢ Life and AD&D insurance
ā¢ Short-term and long-term disability coverage
ā¢ Tuition reimbursement and professional certification support
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The Senior Order Entry Specialist is responsible for managing complex, high-volume order processing while ensuring accuracy, compliance, and timely fulfillment. This role serves as a subject matter expert (SME) for order management systems and business processes, supports cross-functional collaboration, and drives continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
Key Responsibilities
Order Management & Processing
ā¢ Accurately enter, review, and validate customer orders in ERP/CRM systems.
ā¢ Verify pricing, contracts, discounts, credit limits, tax calculations, and shipping terms.
ā¢ Process EDI, online portal, and manual purchase orders.
ā¢ Manage order modifications, returns (RMAs), and back-orders.
ā¢ Monitor order lifecycle from entry through shipment and invoicing.
ā¢ Ensure compliance with company policies, regulatory requirements, and customer agreements.
Issue Resolution & Customer Support
ā¢ Investigate and resolve order discrepancies, pricing conflicts, and shipment delays.
ā¢ Communicate proactively with customers and internal teams regarding order status.
ā¢ Escalate critical issues and provide timely resolution to minimize business impact.
ā¢ Support key accounts and strategic customers with complex order requirements.
Cross-Functional Collaboration
ā¢ Work closely with Sales, Finance, Credit, Warehouse, Supply Chain, and Logistics teams.
ā¢ Coordinate product availability, shipping schedules, and billing accuracy.
ā¢ Assist Finance with invoice validation and dispute resolution.
ā¢ Provide documentation for audits and compliance reviews.
Process Improvement & Reporting
ā¢ Identify inefficiencies and recommend workflow improvements.
ā¢ Develop and maintain SOPs (Standard Operating Procedures).
ā¢ Track KPIs such as order accuracy rate, turnaround time, backlog volume, and fulfillment metrics.
ā¢ Generate and analyze reports using Excel or reporting tools.
ā¢ Participate in system upgrades, testing, and ERP implementations.
Requirements
ā¢ 3+ years of experience in order processing, order management, or customer operations.
ā¢ Advanced proficiency in ERP systems (SAP, Oracle, NetSuite, Microsoft Dynamics, etc.).
ā¢ Strong understanding of pricing structures, contracts, and billing procedures.
ā¢ High attention to detail with strong analytical skills.
ā¢ Excellent written and verbal communication skills.
ā¢ Ability to manage multiple priorities in a fast-paced environment.
ā¢ Advanced Microsoft Excel skills (VLOOKUP/XLOOKUP, PivotTables, reporting).
Benefits
Compensation
ā¢ Competitive base salary
ā¢ Performance-based bonuses or incentives
ā¢ Overtime eligibility (if applicable)
Health & Wellness
ā¢ Medical, Dental, and Vision Insurance
ā¢ Health Savings Account (HSA) or Flexible Spending Account (FSA)
ā¢ Employee Assistance Program (EAP)
ā¢ Mental health and wellness resources
Financial Benefits
ā¢ 401(k) with company match
ā¢ Life and AD&D insurance
ā¢ Short-term and long-term disability coverage
ā¢ Tuition reimbursement and professional certification support
Apply tot his job
Apply To this Job