Senior Order Entry Specialist

Remote Full-time
This is a remote position.

The Senior Order Entry Specialist is responsible for managing complex, high-volume order processing while ensuring accuracy, compliance, and timely fulfillment. This role serves as a subject matter expert (SME) for order management systems and business processes, supports cross-functional collaboration, and drives continuous improvement initiatives to enhance operational efficiency and customer satisfaction.

Key Responsibilities

Order Management & Processing
β€’ Accurately enter, review, and validate customer orders in ERP/CRM systems.
β€’ Verify pricing, contracts, discounts, credit limits, tax calculations, and shipping terms.
β€’ Process EDI, online portal, and manual purchase orders.
β€’ Manage order modifications, returns (RMAs), and back-orders.
β€’ Monitor order lifecycle from entry through shipment and invoicing.
β€’ Ensure compliance with company policies, regulatory requirements, and customer agreements.

Issue Resolution & Customer Support
β€’ Investigate and resolve order discrepancies, pricing conflicts, and shipment delays.
β€’ Communicate proactively with customers and internal teams regarding order status.
β€’ Escalate critical issues and provide timely resolution to minimize business impact.
β€’ Support key accounts and strategic customers with complex order requirements.

Cross-Functional Collaboration
β€’ Work closely with Sales, Finance, Credit, Warehouse, Supply Chain, and Logistics teams.
β€’ Coordinate product availability, shipping schedules, and billing accuracy.
β€’ Assist Finance with invoice validation and dispute resolution.
β€’ Provide documentation for audits and compliance reviews.

Process Improvement & Reporting
β€’ Identify inefficiencies and recommend workflow improvements.
β€’ Develop and maintain SOPs (Standard Operating Procedures).
β€’ Track KPIs such as order accuracy rate, turnaround time, backlog volume, and fulfillment metrics.
β€’ Generate and analyze reports using Excel or reporting tools.
β€’ Participate in system upgrades, testing, and ERP implementations.

Requirements
β€’ 3+ years of experience in order processing, order management, or customer operations.
β€’ Advanced proficiency in ERP systems (SAP, Oracle, NetSuite, Microsoft Dynamics, etc.).
β€’ Strong understanding of pricing structures, contracts, and billing procedures.
β€’ High attention to detail with strong analytical skills.
β€’ Excellent written and verbal communication skills.
β€’ Ability to manage multiple priorities in a fast-paced environment.
β€’ Advanced Microsoft Excel skills (VLOOKUP/XLOOKUP, PivotTables, reporting).

Benefits

Compensation
β€’ Competitive base salary
β€’ Performance-based bonuses or incentives
β€’ Overtime eligibility (if applicable)

Health & Wellness
β€’ Medical, Dental, and Vision Insurance
β€’ Health Savings Account (HSA) or Flexible Spending Account (FSA)
β€’ Employee Assistance Program (EAP)
β€’ Mental health and wellness resources

Financial Benefits
β€’ 401(k) with company match
β€’ Life and AD&D insurance
β€’ Short-term and long-term disability coverage
β€’ Tuition reimbursement and professional certification support

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