Senior Network Engineer

Who We Are Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide. We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs. Who You Are Jolera is looking for an energetic, seasoned Senior Network Engineer to join our team for a permanent full-time opportunity. Reporting to the Manager of Network Security, the incumbent will be responsible to provide leadership and be accountable for the installation, maintenance, security, availability, monitoring, reporting and quality of services for the LAN, WAN and Internet network environments in relation to Fortinet and other vendors’ networking devices. The successful candidate will be self-motivated, with a strong work ethic and excellent analytical, communication and interpersonal skills. The candidate will be the technical prime lead and subject matter expert and senior advisor to the team. What You Will Do - Technical prime in any incidents affecting Network operations, accountable for root cause analysis and remediation activities, including working with vendor support - Top-Level responsibility, incident handling, communication with internal stakeholders and clients, and troubleshooting for escalations of major incidents - Interface with customers, project managers and other technical staff to complete network related projects in regards to Firewalls, APs and Switches and to troubleshoot network related customer issues - Implement configurations, connectivity and maintenance of network devices to include Routers, L2/L3 Switches, Firewalls, Load Balancers and Wi-Fi Access points and controllers - Analyze and troubleshoot complex technical support incidents and problems. - Manage, monitor and maintain core network services that include LAN, WAN, WLAN. - Isolate, resolve and document all operational and technical problems and performance bottlenecks - Develop and maintain network management procedures including the documentation of procedures for daily operational support for the LAN, WAN and routing Infrastructure (e.g. backups, logging, etc.) - Monitor, troubleshoot, identify and remedy areas of congestion and/or degraded quality - Secure network systems by establishing and enforcing policies, and defining monitoring access - Monitoring and management of network infrastructure for continuous uptime and SLA maintenance. - Working quickly on open high-impact tickets assigned to group and participate in impact analysis where application for related ticket issues. - Work on customer network project implementations - Report of risks, trends and service gaps to IT leadership - Create and actively maintain network and collaboration technical configuration documents and topology maps - Be proactive in identifying new network technologies and assessing its adoption. - Perform failure/root cause analysis during problem resolution process; - Build a solid working relationship with the customer base and vendors; - Responding to business customer support calls; - Audit work practices to established procedures, developing new procedures and documentation as required; - Participate in network technology evaluation and architecture planning processes as required. - The position requires periodic work outside regular business hours for testing and change implementation as well as additional hours for problem resolution - Other duties as required Qualifications - Computer Technology degree/diploma or equivalent experience with a minimum of 7 years of experience in an Enterprise-level Network Support position. - Expert-level experience with Fortinet/Fortigate firewalls and security solutions, including configuration, troubleshooting, and optimization. - Expert-level with additional firewall vendors such as Meraki and Palo Alto - Experience working with various network technologies such as VPN, DNS Filtering, IPS, VLAN, SD-WAN, Layer 2/3 Switching - Expertise with other network vendors such as Barracuda, Palo Alto, HP Aruba, as well as Cisco devices and solutions. - Experience with network management and reporting systems - Experience or willingness to work with Zero Trust and SASE solutions such as Cato Networks, Zscaler, and FortiSASE - Strong troubleshooting and diagnostic skills for network issues, including packet capture analysis. - A strong sense of personal responsibility and accountability, with well-developed organizational skills and attention to detail and accuracy. - Experience working in a team-oriented, collaborative environment. - Excellent verbal and written communication, documentation, interpersonal, and customer service skills. - Well-developed time management skills, with the ability to work under time-sensitive deadlines and balance multiple tasks simultaneously. What We Offer - Hybrid/Remote opportunity. - A competitive salary and benefits package that appreciates your worth. - Perks that make every day a bit more special. - Opportunities for professional growth and development that will push your career to new heights. At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.