Senior Manager, Region Customer Services
Job Description: • Provide a single point of contact for Customer Service across both regional and national functions. • Manage planned and unplanned activities that impact multiple orders, customers, and markets. • Lead numerous meetings and management routines interfacing with Supply Chain managers and leaders. • Assess complex issues, gather information, and create effective solutions. • Communicate solutions to the Customer Service Team and relevant stakeholders. • Run queries, analyze data, and identify trends for problem resolution. • Lead project management and process improvement initiatives across stakeholder groups. Requirements: • Bachelor’s degree preferred • 7 - 10 years of experience in Customer Service and/or Supply Chain. • Exposure to Lean Six Sigma (Green Belt Certified is a plus, but not required) • Intermediate Microsoft Office applications skills required (Excel, Access, PowerPoint, Power BI) • Experience with SAP (P08, P40, BW, IC, R/3), OTM • Experience with Salesforce (Thirsty) • Knowledge of the Order to Cash Life Cycle • Intermediate understanding of Supply Chain Management • Strong communication skills • Project management experience. Benefits: • A full range of medical, financial, and/or other benefits, dependent on the position, is offered. • Annual Incentive Reference Value Percentage: 15 Apply tot his job