[Remote] Associate Client Support Analyst

Note: The job is a remote job and is open to candidates in USA. HCA Healthcare, a leading provider of healthcare services, is seeking an Associate Client Support Analyst to join Parallon. This role involves providing technical support for basic incident resolution and requests reported to the IT Service Desk, ensuring effective communication and troubleshooting for end users.ResponsibilitiesProvide technical support to the end userProvide troubleshooting, diagnosis, and repair for end user systemsCollect information through constructive customer conversationAccess all available support tools and staff to resolve issuesSkillsExperience with call center techniquesCompetency in call center tracking toolsPrior experience supporting customers in use of application softwareProficiency in using support software toolsMobile device support experienceApple product support experienceStrong understanding of HCA security-related proceduresUnderstanding of Healthcare technology industryBasic network troubleshooting and support experienceGeneral desktop support experiencePosition required high speed internet 60 MB Download and 10 MB Upload, No WiFiBenefitsComprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine servicesWellbeing support, including free counseling and referral servicesTime away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absenceSavings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counselingEducation support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of NursingAdditional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discountsCompany OverviewHCA Healthcare provides medical education and healthcare services in locally managed facilities. It is a sub-organization of North Florida Endoscopy Center. It was founded in 1968, and is headquartered in Nashville, Tennessee, USA, with a workforce of 10001+ employees. Its website is https://hcahealthcare.com/.Company H1B SponsorshipHCA Healthcare has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.