Senior IT Vendor Management Specialist
About the position Responsibilities • Establish and maintain strong relationships with key, large-scale vendors and managed service providers under a high-value enterprise contract. • Act as primary point of contact, engaging in negotiating contracts and ensuring service level compliance. • Ongoing evaluation of vendor performance, ensuring high-quality service levels, timely issue resolution, and continuous improvement in support of business objectives. • Creation, execution, and renewal of vendor contracts, ensuring alignment with company goals and regulatory requirements. • Continuously seek opportunities to optimize costs without compromising on quality, negotiating favorable terms and implementing bolthires-saving measures. • Identify and mitigate potential risks associated with vendor relationships, ensuring business continuity and compliance with industry standards and internal security controls. • Work closely with internal teams, other vendors, and business stakeholders to align service delivery with business strategies and operations. • Provide regular reports and updates to senior management on vendor performance, bolthires savings, and any issues or concerns that may arise. • Participate and facilitate regular service delivery reviews with vendors to discuss performance, financials, address issues, and explore opportunities for improvement. Requirements • Bachelor's degree in IT, or a related field. • Minimum of 5 years of experience in vendor management, procurement, service delivery or a related role within the IT industry. • Prior experience overseeing a high-value enterprise MSP engagement, including oversight of service delivery. • Excellent negotiation and communication skills. • Strong analytical and problem-solving abilities. • Proficiency in contract and financial management. • Ability to work effectively in a fast-paced, dynamic environment as an individual or in a group setting. • Strong understanding of IT services and industry best practices. • Detail-oriented with a high level of accuracy. • Adaptable and open to change, with a willingness to learn and grow. Nice-to-haves • A Masters degree or relevant certifications (e.g., ITIL, ITSM Integrated Systems, Contract Management, PMP). • Knowledge of ITSM/ITIL and ServiceNow. Benefits • Comprehensive benefits package including medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits. • Employee Wellness rewards program designed to enhance health and well-being. • Paid time off and retirement benefits. Apply tot his job Apply tot his job