Senior HR Service Delivery Representative

About the Role: In the role of Senior HR Service Delivery Representative, you'll leverage your specialized skills to evaluate and address non-standard HR operational issues. You'll be a key resource for administering HR programs and ensuring efficient HR service delivery. Responsibilities: • Process and troubleshoot complex payroll, benefits, and HR transactions. • Escalate and resolve non-standard employee inquiries. • Maintain and audit detailed employee records in HR systems. • Ensure adherence to service standards and implement enhancements. • Act as a liaison with HR program managers to support program delivery. • Contribute to policy development and procedural documentation. • Analyze HR data to support decision making. • Lead HR service improvement projects. • Provide training and support to junior team members. • Prepare advanced HR metrics and performance reports. Skills: • Thorough Attention to Detail: Ensuring precision in complex transactions. • Enhanced Communication Skills: Effectively liaising with various stakeholders. • Specialized HR Knowledge: In-depth understanding of specific HR areas. • Advanced Problem-Solving: Addressing non-standard issues and finding solutions. • Data Analysis: Proficient in interpreting HR data and metrics. • Process Improvement: Identifying and implementing enhancements. • Technical Proficiency: Advanced use of HRIS and analytical tools. • Mentorship: Supporting and guiding junior associates. • Requires in-depth knowledge and is multi-skilled or has specialized skills of operational or administrative processes achieved through job-related training and considerable on-the-job experience • Takes a broad perspective to evaluate operational or administrative non-standard problems; identifies patterns from partial/conflicting data to help identify and implement solutions • Completes a variety of operational or administrative work assignments under limited supervision following general instruction for new or special assignments • Communicates potentially sensitive information with other departments and/or outside organizations • May serve as an informal resource for colleagues with less experience If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. Wolters Kluwer and all its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

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