Senior Director - Strategy & Operations

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role Overview: The Strategy & Operations leader serves as the primary strategic and operating partner to the GM of Agentic Process Automation & Intelligence, with full accountability for business performance, financial stewardship, and enterprise execution. This role owns the operating rhythm of the business, including revenue governance, budget oversight, workforce planning, and cross-functional alignment. Acting as a trusted advisor and executive proxy to the GM, this leader ensures that strategic priorities translate into measurable financial outcomes and scalable growth. This person will architect and scale the operating model required to accelerate the business toward $100M+ in revenue while maintaining execution rigor, decision velocity, and alignment across the Salesforce ecosystem. Core Responsibilities: Enterprise Performance & Financial Accountability Own full business performance accountability, including revenue goals, product metrics, budget management, and financial target attainment. Lead annual and quarterly business planning aligned to growth objectives. Drive forecasting rigor and revenue governance in partnership with the Chief Revenue Officer (CRO). Steward capital allocation and investment trade-offs to optimize ROI and long-term enterprise value. Serve as executive owner of performance reporting across leadership and cross-cloud forums. Workforce & Resource Strategy: Own headcount planning aligned to growth strategy and product expansion. Approve operational investments and resource allocation. Ensure hiring velocity and talent density support enterprise objectives. Operating Model Architecture & Governance: Design and implement scalable operating frameworks to support rapid growth. Establish executive cadence, governance forums, KPI tracking, and accountability structures. Centralize oversight of mission-critical initiatives and enterprise programs. Eliminate organizational bottlenecks and increase decision velocity. Strategic Partner to GM: Serve as strategic counterpart to the GM, translating vision into executable operating plans. Act as proxy in executive forums, internal Salesforce engagements, and cross-cloud strategy discussions. Challenge prioritization, sequencing, and risk to ensure disciplined execution. Align strategic decisions to financial impact and long-term scalability. Cross-Functional Integration: Drive alignment across Product, Engineering, Sales, Marketing, Customer Success, Operations, Finance, and internal Salesforce stakeholders. Ensure seamless integration between product strategy and revenue execution. Customer & Market Alignment: Represent customer voice in executive decision-making. Support geographic and industry expansion initiatives. Align product investments to market demand and enterprise opportunity. Qualifications: 15+ years of strategy and operations leadership experience at large, global organizations. Strong analytical and business acumen, with a demonstrated ability to manage and lead complex central functions. Proven ability to lead large direct teams and highly cross-functional teams across the organization. Strong project management skills, with the ability to prioritize and drive success across multiple large-scale initiatives. Ability to succeed in a collaborative, fast-paced environment; ability to remain flexible and adjust on the fly to new demands and respond with a sense of urgency. Excellent written and oral communication skills; able to convey complex ideas in a strategic and concise fashion. Strong core values, high ethical standards, and sound judgment; champion of equality. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $191,100 - $320,600 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $228,600 - $348,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

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