**Senior Data Scientist, Contact Center AI – Unlock the Power of AI-Driven Customer Experience**
Join arenaflex, a pioneering organization at the forefront of innovation, as we revolutionize the customer experience through cutting-edge AI technology. As a Senior Data Scientist on our Contact Center AI team, you will play a pivotal role in shaping the future of customer interactions, leveraging data-driven insights to drive business growth, and enhancing customer satisfaction. **About arenaflex** arenaflex is a dynamic and inclusive organization that values diversity, growth, and innovation. Our mission is to harness the power of AI to create seamless, personalized, and intuitive customer experiences across multiple channels. With a strong focus on data-driven decision-making, we are committed to delivering exceptional results and fostering a culture of collaboration, creativity, and continuous learning. **Position Purpose** As a Senior Data Scientist on our Contact Center AI team, you will lead data science initiatives, collaborate with cross-functional teams, and provide technical expertise to inform decision-making. Your expertise will help build a skilled and talented data science team, and you will have the opportunity to mentor and coach junior team members. You will be responsible for designing and developing algorithms and models to drive business insights, executing tasks with high efficiency and quality, and communicating insights and recommendations to technical and non-technical stakeholders. **Key Responsibilities** * **Solution Development (35%):** + Design and develop algorithms and models to drive business insights, execute tasks with high efficiency and quality, and communicate insights and recommendations to technical and non-technical stakeholders. + Develop and maintain a deep understanding of customer behavior, preferences, and pain points to inform solution approaches. + Collaborate with project teams and business partners to determine project goals, provide direction on prioritization of work, and ensure quality of work. * **Project Management & Team Support (30%):** + Collaborate with project teams and business partners to determine project goals, provide direction on prioritization of work, and ensure quality of work. + Mentor and coach junior team members to support their technical competencies and career growth. + Develop and maintain a deep understanding of arenaflex's business objectives, customer needs, and market trends to inform solution approaches. * **Business Collaboration (20%):** + Leverage business knowledge to inform solution approaches, develop trust and collaboration with internal customers and cross-functional teams, and provide education on advanced analytics to technical and non-technical business partners. + Develop and maintain a deep understanding of arenaflex's business objectives, customer needs, and market trends to inform solution approaches. + Collaborate with project teams and business partners to determine project goals, provide direction on prioritization of work, and ensure quality of work. * **Technical Exploration & Development (15%):** + Stay up-to-date with key developments in data science, participate in the continuous improvement of data science and analytics, and contribute to the development of replicable solutions and best practices. + Develop and maintain a deep understanding of arenaflex's technical infrastructure, data architecture, and analytics tools to inform solution approaches. + Collaborate with project teams and business partners to determine project goals, provide direction on prioritization of work, and ensure quality of work. **Requirements** * Minimum 5 years of experience in a related field * PhD in a quantitative field (Computer Science, Math, Statistics, etc.) preferred * Proficient in modern scripting languages (preferably Python), data querying (preferably Google BigQuery or SQL), and experience with Google DialogFlow CX * Experience with text classification, sentiment analysis, entity recognition, and language modeling * Hands-on experience with building and fine-tuning generative models and reinforcement learning techniques **What We Offer** * Competitive salary and benefits package * Opportunity to work with a dynamic and innovative team * Professional development and growth opportunities * Remote work arrangement **How to Apply** If you are a motivated and talented data scientist looking to make a difference, submit your application today. Please note that the application window for this role is anticipated to close on November 6, 2024. Apply for this job Apply for this job