Senior Customer Success & Support Data Programs Analyst – Driving Business Growth through Data-Driven Insights
At careerzynith, we're revolutionizing the way restaurants operate with our cutting-edge cloud-based platform. Our mission is to empower restaurant owners and operators to succeed in a rapidly changing industry. We're not just a SaaS company – we're a partner, a mentor, and a catalyst for growth. And we're looking for talented individuals like you to join our team and help us achieve our vision.
**About the Role**
As a Senior Customer Success & Support Data Programs Analyst at careerzynith, you'll play a critical role in driving business growth through data-driven insights. You'll work closely with our Customer Success (CS) Operations and Strategy organization to bridge the gap between systems and business needs. Your expertise in data analytics and insights will help us evaluate processes, define requirements, and deliver data-driven recommendations to the business, its executives, and key stakeholders.
**Key Responsibilities**
* Gather, organize, and analyze data from various sources to identify opportunities for business growth, customer experience enhancement, and organizational efficiency improvement
* Collaborate with IT-Systems, GTM, and Financial Operations to identify technical solutions and governance to support data access, modeling, and analysis
* Support CS&S business analysts, including the Revenue Operations Analyst, with data and tools to support analysis and process development with their business stakeholders in CS&S
* Program manage all CS&S data analysis projects and initiatives
* Design scalable data insights and systems to oversee high-priority Customer Success and Support business process and data initiatives
* Define program structures, processes, deliverables, and operational cadences for data and systems
* Develop and implement data frameworks and tools to manage data insights for the CS&S business analysts
* Work as a conduit between CS&S and key stakeholders, collaborating with IT-Systems, GTM Operations, Financial Operations, Product Analytics, BI, and Data Science teams
* Support the CS&S business analysts to ensure data and processes in each business are optimized
* Support identification of trends and patterns in the data across the business
* Support annual planning and financial forecasting
**What You'll Need to Succeed in This Role**
* Bachelor's degree in business, data analytics, finance, or a related field
* 7+ years of business operations experience in a SaaS business
* 5+ years in data strategy, business operations, and/or management consulting with a focus on business analytics and data
* 2+ years of experience working in a GTM or Financial data operations function
* Strong proficiency in data analytics tools (e.g., Domo, Tableau, SQL, Power BI, Excel)
* Experience leveraging data sources (e.g., Snowflake, Databricks, Microsoft, BigQuery, Azure Synapse)
* Exceptional data analysis skills
* Outstanding data visualization skills
* Strong communication and presentation skills
* Ability to collaborate across all levels, from leadership to individual contributors in GTM, Product, and Finance as needed
* Strong bias for action and a keen ability to work in a fast-paced environment with fluctuations in priorities and requirements
* Ability to self-start and drive new ideas and opportunities through influence
**careerzynith Team Member Benefits & Compensation**
* Salary range: $96,400-$144,600 (actual salary may vary based on relevant skills/experience, time in the role, business line, and geographic location)
* Comprehensive medical benefits, 100% paid for employee
* 401k + matching
* Equity Option Grant
* Unlimited PTO + Company holidays
* Wellness initiatives
**Work Environment and Company Culture**
At careerzynith, we're committed to creating a work environment that's inclusive, collaborative, and supportive. Our team members are passionate about making a difference in the restaurant industry, and we're looking for individuals who share our vision. We offer a range of benefits and perks to support your career growth and well-being, including:
* Flexible work arrangements to support work-life balance
* Opportunities for professional development and growth
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and tools
**How to Apply**
If you're a motivated and results-driven individual with a passion for data analytics and business growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!
**Additional Information**
careerzynith is an equal opportunity employer. We're committed to creating a diverse and inclusive work environment that reflects the communities we serve. We welcome applications from qualified candidates of all backgrounds and perspectives.
Apply for this job
**About the Role**
As a Senior Customer Success & Support Data Programs Analyst at careerzynith, you'll play a critical role in driving business growth through data-driven insights. You'll work closely with our Customer Success (CS) Operations and Strategy organization to bridge the gap between systems and business needs. Your expertise in data analytics and insights will help us evaluate processes, define requirements, and deliver data-driven recommendations to the business, its executives, and key stakeholders.
**Key Responsibilities**
* Gather, organize, and analyze data from various sources to identify opportunities for business growth, customer experience enhancement, and organizational efficiency improvement
* Collaborate with IT-Systems, GTM, and Financial Operations to identify technical solutions and governance to support data access, modeling, and analysis
* Support CS&S business analysts, including the Revenue Operations Analyst, with data and tools to support analysis and process development with their business stakeholders in CS&S
* Program manage all CS&S data analysis projects and initiatives
* Design scalable data insights and systems to oversee high-priority Customer Success and Support business process and data initiatives
* Define program structures, processes, deliverables, and operational cadences for data and systems
* Develop and implement data frameworks and tools to manage data insights for the CS&S business analysts
* Work as a conduit between CS&S and key stakeholders, collaborating with IT-Systems, GTM Operations, Financial Operations, Product Analytics, BI, and Data Science teams
* Support the CS&S business analysts to ensure data and processes in each business are optimized
* Support identification of trends and patterns in the data across the business
* Support annual planning and financial forecasting
**What You'll Need to Succeed in This Role**
* Bachelor's degree in business, data analytics, finance, or a related field
* 7+ years of business operations experience in a SaaS business
* 5+ years in data strategy, business operations, and/or management consulting with a focus on business analytics and data
* 2+ years of experience working in a GTM or Financial data operations function
* Strong proficiency in data analytics tools (e.g., Domo, Tableau, SQL, Power BI, Excel)
* Experience leveraging data sources (e.g., Snowflake, Databricks, Microsoft, BigQuery, Azure Synapse)
* Exceptional data analysis skills
* Outstanding data visualization skills
* Strong communication and presentation skills
* Ability to collaborate across all levels, from leadership to individual contributors in GTM, Product, and Finance as needed
* Strong bias for action and a keen ability to work in a fast-paced environment with fluctuations in priorities and requirements
* Ability to self-start and drive new ideas and opportunities through influence
**careerzynith Team Member Benefits & Compensation**
* Salary range: $96,400-$144,600 (actual salary may vary based on relevant skills/experience, time in the role, business line, and geographic location)
* Comprehensive medical benefits, 100% paid for employee
* 401k + matching
* Equity Option Grant
* Unlimited PTO + Company holidays
* Wellness initiatives
**Work Environment and Company Culture**
At careerzynith, we're committed to creating a work environment that's inclusive, collaborative, and supportive. Our team members are passionate about making a difference in the restaurant industry, and we're looking for individuals who share our vision. We offer a range of benefits and perks to support your career growth and well-being, including:
* Flexible work arrangements to support work-life balance
* Opportunities for professional development and growth
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and tools
**How to Apply**
If you're a motivated and results-driven individual with a passion for data analytics and business growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!
**Additional Information**
careerzynith is an equal opportunity employer. We're committed to creating a diverse and inclusive work environment that reflects the communities we serve. We welcome applications from qualified candidates of all backgrounds and perspectives.
Apply for this job