Senior Customer Success Manager, USA, Remote
Join careerzynith, a pioneering fundraising platform, as a Senior Customer Success Manager and play a pivotal role in shaping the future of non-profit fundraising. As a seasoned professional with a passion for delivering exceptional customer experiences, you'll have the opportunity to build and foster relationships with U.S.-based non-profits, helping them achieve fundraising success through our innovative platform.
**About careerzynith**
careerzynith is redefining the fundraising landscape by creating a convenient and fastest way to donate to non-profit foundations. Our cutting-edge platform enhances loading speeds, boosts conversion rates, offers diverse payment methods, and more. Each month, individuals worldwide donate tens of millions of dollars through our platform, making us the go-to fundraising solution for some of the world's leading non-profit organizations, including UNICEF, The Obama Foundation, the Alzheimer's Association, and many others.
**The Role**
As a Senior Customer Success Manager at careerzynith, you'll be responsible for building and maintaining strong relationships with a portfolio of ~50 non-profit accounts. You'll collaborate with key executives, drive product adoption, resolve technical issues, and enhance overall customer satisfaction. If you're an autonomous, organized problem-solver eager to grow in a dynamic start-up environment, we'd love to meet you.
**Key Responsibilities**
* Own a portfolio of ~50 non-profit accounts and provide account management from kick-off, implementation, launch, account planning, and the customers' life cycle.
* Act as the main point of contact for all customer account management matters and be the product expert, providing product usage training/guidance and technical support.
* Deliver Quarterly Account Reviews to customers and retain customers through proactive risk identification and mitigation.
* Expand senior-level stakeholder relationships and identify, forecast, and develop new growth opportunities (referrals, product up-sell / cross-sell, and expansion to other divisions/countries/regions) with existing customers.
* Take ownership of customer escalations and drive speedy resolution, delivering and exceeding Growth and Retention performance metrics (KPIs) defined for this role.
* Analyze data through reports and trends, leveraging it to drive actions with customers and collaborate with internal teams, including Sales, Marketing, Implementation, Support, and Product, to ensure the highest customer satisfaction.
* Collaborate with product teams to ensure customer feedback is incorporated into product development.
**Skills and Qualifications**
* Proven work experience of 5-8 years in SaaS Customer Success.
* Experience managing a customer book of business of $2M+ ARR.
* Familiarity with CRMs, Digital Marketing, Google Analytics, and Meta Pixel.
* Excellent communication and presentation skills, with the ability to communicate with technical and non-technical stakeholders and deliver persuasive presentations.
* Proven ability to develop and maintain relationships with customers and internal stakeholders.
* Understanding of performance metrics or KPIs.
* Ability to work independently and proactively to drive outcomes and collaborate cross-functionally with multiple teams.
* Strong problem-solving skills, with the ability to solve complex technical problems creatively.
* Ability to work in a fast-paced, hyper-growth and dynamic environment.
* Willingness to occasionally work outside of normal business hours as required to support customers.
**Bonus Points**
* Experience in fundraising / digital marketing strategies for non-profits.
**Benefits**
* 15 days of vacation, 7 company holidays plus an additional 3 floating holidays and 5 sick days.
* 401(k) plan with company match.
* FSA Spending Account.
* 100% Company-paid short-term disability, long-term disability, basic life insurance, and AD&D.
* Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family.
* Paid parental leave (12/6 weeks).
* Remote working.
**Why Join careerzynith?**
At careerzynith, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits to support your well-being. Our dynamic and fast-paced environment is perfect for professionals who thrive on challenge and growth.
**How to Apply**
If you're a motivated and results-driven professional with a passion for customer success, we'd love to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to meet our next team member!
**Compensation**
* OTE: $130,000 - $150,000
* Base Salary: $100,000 - $120,000
* Stock options
**Location**
* Remote in USA
**What's Next?**
We're excited to connect with you and explore how you can contribute to careerzynith's mission to revolutionize non-profit fundraising. Don't miss this opportunity to join a dynamic team and make a meaningful impact. Apply now and take the first step towards a rewarding career with careerzynith!
Apply for this job
**About careerzynith**
careerzynith is redefining the fundraising landscape by creating a convenient and fastest way to donate to non-profit foundations. Our cutting-edge platform enhances loading speeds, boosts conversion rates, offers diverse payment methods, and more. Each month, individuals worldwide donate tens of millions of dollars through our platform, making us the go-to fundraising solution for some of the world's leading non-profit organizations, including UNICEF, The Obama Foundation, the Alzheimer's Association, and many others.
**The Role**
As a Senior Customer Success Manager at careerzynith, you'll be responsible for building and maintaining strong relationships with a portfolio of ~50 non-profit accounts. You'll collaborate with key executives, drive product adoption, resolve technical issues, and enhance overall customer satisfaction. If you're an autonomous, organized problem-solver eager to grow in a dynamic start-up environment, we'd love to meet you.
**Key Responsibilities**
* Own a portfolio of ~50 non-profit accounts and provide account management from kick-off, implementation, launch, account planning, and the customers' life cycle.
* Act as the main point of contact for all customer account management matters and be the product expert, providing product usage training/guidance and technical support.
* Deliver Quarterly Account Reviews to customers and retain customers through proactive risk identification and mitigation.
* Expand senior-level stakeholder relationships and identify, forecast, and develop new growth opportunities (referrals, product up-sell / cross-sell, and expansion to other divisions/countries/regions) with existing customers.
* Take ownership of customer escalations and drive speedy resolution, delivering and exceeding Growth and Retention performance metrics (KPIs) defined for this role.
* Analyze data through reports and trends, leveraging it to drive actions with customers and collaborate with internal teams, including Sales, Marketing, Implementation, Support, and Product, to ensure the highest customer satisfaction.
* Collaborate with product teams to ensure customer feedback is incorporated into product development.
**Skills and Qualifications**
* Proven work experience of 5-8 years in SaaS Customer Success.
* Experience managing a customer book of business of $2M+ ARR.
* Familiarity with CRMs, Digital Marketing, Google Analytics, and Meta Pixel.
* Excellent communication and presentation skills, with the ability to communicate with technical and non-technical stakeholders and deliver persuasive presentations.
* Proven ability to develop and maintain relationships with customers and internal stakeholders.
* Understanding of performance metrics or KPIs.
* Ability to work independently and proactively to drive outcomes and collaborate cross-functionally with multiple teams.
* Strong problem-solving skills, with the ability to solve complex technical problems creatively.
* Ability to work in a fast-paced, hyper-growth and dynamic environment.
* Willingness to occasionally work outside of normal business hours as required to support customers.
**Bonus Points**
* Experience in fundraising / digital marketing strategies for non-profits.
**Benefits**
* 15 days of vacation, 7 company holidays plus an additional 3 floating holidays and 5 sick days.
* 401(k) plan with company match.
* FSA Spending Account.
* 100% Company-paid short-term disability, long-term disability, basic life insurance, and AD&D.
* Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family.
* Paid parental leave (12/6 weeks).
* Remote working.
**Why Join careerzynith?**
At careerzynith, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits to support your well-being. Our dynamic and fast-paced environment is perfect for professionals who thrive on challenge and growth.
**How to Apply**
If you're a motivated and results-driven professional with a passion for customer success, we'd love to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to meet our next team member!
**Compensation**
* OTE: $130,000 - $150,000
* Base Salary: $100,000 - $120,000
* Stock options
**Location**
* Remote in USA
**What's Next?**
We're excited to connect with you and explore how you can contribute to careerzynith's mission to revolutionize non-profit fundraising. Don't miss this opportunity to join a dynamic team and make a meaningful impact. Apply now and take the first step towards a rewarding career with careerzynith!
Apply for this job