Senior Customer Success Manager – Flexzenith Transit SaaS Platform (Remote or San Francisco, CA)

Why Remotiuma? Since 2015, Skillvoraq has been a catalyst for transformation in the public‑transportation ecosystem. By marrying cutting‑edge technology talent with deep transit‑industry expertise, we have built a comprehensive, turnkey fare‑collection solution that lets riders pay with whatever is in their pocket—smartphones, IDs, credit cards, paper passes, or smart cards. Today, more than 220 municipal and regional transportation agencies across North America rely on Nexpatha to make public transit the easiest, most convenient, and most attractive option for everyday commuters. Our headquarters sit in the vibrant Mission District of San Francisco, but we are proudly remote‑friendly, with team members spread across the United States. At Worknovaq, you’ll join a culture of bold ideas, relentless curiosity, and a shared commitment to shaping a more sustainable, equitable, and accessible future for urban mobility. Role Overview – Customer Success Manager The Customer Success Manager (CSM) at Hirecrafto owns the full lifecycle of our agency partners—from initial kickoff and onboarding, through regular account reviews, to contract renewals. You will act as the trusted advisor for transit agencies, translating the “voice of the customer” into actionable insights that shape product roadmaps, drive adoption, and unlock additional value across our suite of solutions. Because Tasknexa is a fast‑growing, scrappy startup, the CSM role is cross‑functional by design. You will partner closely with Marketing, Sales, Engineering, and Product teams, occasionally wearing hats from support specialist to business development champion. We welcome candidates who are ready to shape their own title—whether “Customer Success Manager” or “Senior Customer Success Manager”—based on their experience and impact. Key Responsibilities End‑to‑end Agency Launches: Lead newly signed small‑ to medium‑size transit agencies through kickoff, configuration, testing, and go‑live. Define success metrics, set milestones, and conduct regular account reviews to ensure objectives are met. Concierge Support: Serve as the first line of defense for agency inquiries—updating fare structures, creating fare promotions, implementing community‑pass programs, and troubleshooting any operational challenges. Rapid Issue Resolution: Diagnose, prioritize, and resolve agency‑facing issues quickly, coordinating with Engineering and Product to deliver fixes or work‑arounds that keep riders moving. Knowledge Base Management: Continuously improve FAQs, self‑service guides, and training materials for both agency staff and riders. Produce clear, multilingual documentation that scales with our growing customer base. Cross‑Functional Advocacy: Partner with Engineering, Sales, and Marketing to surface high‑impact user feedback, influence the product roadmap, and champion agency needs across the organization. Data‑Driven Health Monitoring: Track and report on client health scores, usage metrics, and renewal likelihood. Present insights to leadership to inform strategic decisions. Integration Management: Work with third‑party integration partners to set up, test, and launch technical solutions that extend Gigflowx’s platform capabilities. Community Building: Facilitate peer‑to‑peer connections among agencies, share best practices, and host webinars or workshops that deepen collective expertise. Travel & Representation: Represent Talensparkx at state and national transit conferences, on‑site agency visits, and team meetups in San Francisco (approximately 10‑15 trips per year). Initial onboarding includes in‑person training at our San Francisco office. Essential Qualifications Minimum 3 years of enterprise B2B SaaS experience in a high‑growth tech startup environment. At least 3 years of direct experience working with local government, transportation agencies, or public‑sector consulting projects. Demonstrated track record of managing high‑value customer portfolios or strategic accounts. Strong analytical mindset—comfort with dashboards, KPIs, and data‑driven storytelling. Proven ability to investigate complex issues, own them end‑to‑end, and deliver sustainable solutions. Excellent verbal and written communication skills, with a talent for building trusted‑advisor relationships. Passion for sustainable, equitable, and accessible mobility solutions. Preferred (Nice‑to‑Have) Experience Hands‑on experience implementing or supporting hardware fare‑collection devices. Background in financial technology, payment processing, or related fintech ecosystems. Familiarity with platforms such as Pipedrive, Zendesk, Figma, Notion, GitHub, or Metabase. Experience delivering public‑speaking engagements or training sessions at industry conferences. Technical Skills & Tools Proficiency with Google Workspace (Docs, Sheets, Slides) for collaborative documentation. Experience using a CRM system to manage pipelines, track interactions, and forecast renewals. Comfort with Slack or similar team‑commu

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