**Senior Customer Solutions Manager, Global Energy & Utilities Industries**

Join arenaflex, a world leader in cloud computing, as a Senior Customer Solutions Manager (CSM) in our Global Energy Industries team. In this highly visible position, you will act as a trusted customer advisor, ensuring all arenaflex teams are working together effectively to deliver transformational outcomes for our largest Energy industry customers. **About arenaflex** arenaflex is the world's most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses, accelerate innovation, become more agile, and lower costs. **About the Role** As a Senior Customer Solutions Manager, you will take end-to-end ownership of a diverse range of projects and initiatives, interfacing and influencing amongst the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams. You will establish a deep understanding of your customer's business vision, culture, and processes, and evangelize arenaflex services and influence customers to adopt the right solution at the right time. **Key Responsibilities** * Drive and Support Cloud Adoption Plan: Working with both the customer and various arenaflex teams, including the Customer Account team, Service teams, Professional Services, Training, and the partner ecosystem, you will create a detailed customer plan leveraging customer planning best practices. * Accelerate the Customer's Cloud Adoption Journey and Maximize Customer Value: This includes defining key milestones, removing blockers, and implementing processes to accelerate workload migrations, enabling customers' People and Operating Model change, and implementing governance structures to effectively govern both our partnership with the customer and the customer's adoption of arenaflex. * Identify & Align on Strategic Opportunities: You will work with the Customer Account team to work backwards from the customer to identify and pursue strategic cloud opportunities, providing support to these opportunities via a number of mechanisms, including TCO analysis and business case assessments. * Deliver Training Across The Organization: You will work with the customer organization and other arenaflex groups (e.g., AWS Training, ProServe) to establish a train the trainer program, train the trainers, and leverage internal arenaflex resources to deliver training across the customer organization at scale. **Internal Facing Responsibilities** * Develop the CSM Function: You will define and implement scalable standard mechanisms, methodologies, and tools that will be highly valued, working with other CSMs and through internal groups such as Technical Field Communities (TFCs) to develop, curate, and distribute knowledge and best practices related to addressing customer vision and strategy as well as accelerating their cloud adoption journey. * Customer Account Team Management & Reporting: You will be the critical "connective tissue" between the various members of the Customer Account team, including Global Account Managers (GAMs) and Solutions Architects (SAs), Technical Account Managers (TAMs), and Professional Services. * Collaborate With Internal arenaflex Teams: You will drive and support product and organizational development within arenaflex by collaborating with various internal teams, such as Product Development and other Service teams. **Requirements** * Leadership ability to gain stakeholder buy-in, communicate confidently at both the executive and team levels, and negotiate and lead virtual teams, regardless of geographical or organizational boundaries. * Experience delivering transformations for large enterprises with global operations, operating as multi-layered hierarchical organizations with complex stakeholder landscapes and decision-making processes. * Motivated by the customer's long-term success, with a mix of technical and business expertise, data-driven, and experience delivering large-scale programs. * Detail-oriented, excellent problem-solving abilities, and an exemplary communicator, with technical expertise and operational excellence influencing decisions and driving robust customer solutions. * Ability to collaborate with a wide range of technical and non-technical teams, while navigating across geographical and organizational boundaries. **What We Offer** * Endless knowledge-sharing, self-paced learning, instructor-led training, mentorship, and other career-advancing resources to help you develop into a better-rounded professional. * Work-life balance, with flexibility as part of our working culture, allowing you to achieve success at work without sacrificing your personal life. * A diverse and inclusive team culture, with employee-led affinity groups fostering a culture of inclusion that empowers us to be proud of our differences. * Opportunities for career growth and advancement, with a focus on becoming Earth's Best Employer. **How to Apply** If you are passionate about shaping the future of the Energy industry, have the business and technical acumen to earn trust with C-level executives and project team members alike, and are a natural problem solver motivated to deliver a great customer experience, then this is the role for you. Apply now to join arenaflex as a Senior Customer Solutions Manager in our Global Energy Industries team. About arenaflex arenaflex is a world leader in cloud computing, offering a comprehensive and broadly adopted cloud platform with over 175 fully featured services from data centers globally. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses, accelerate innovation, become more agile, and lower costs. About the Team The Global Energy Industries team at arenaflex is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector. We value diverse experiences and encourage candidates to apply, even if they do not meet all of the preferred qualifications and skills listed in the job description. Why arenaflex? arenaflex is the world's most comprehensive and broadly adopted cloud platform, offering a robust suite of products and services to power businesses, accelerate innovation, become more agile, and lower costs. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust us. Our Culture At arenaflex, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Apply for this job