Senior Clinical Quality Nurse RN, Quality Operations Call Center - Remote
Job title: Senior Clinical Quality Nurse RN, Quality Operations Call Center - Remote in Eden Prairie, MN at UnitedHealth Group
Company: UnitedHealth Group
Job description: Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.The Clinical Performance Quality (CPQ) Clinical Programs Operations team supports Optumâs Care Delivery Organizations by delivering patient-centered, clinically collaborative telephonic outreach to help people live healthier lives. Our team focuses on the design, execution, and delivery of telephonic and digital engagement strategies designed to close Medicare STARS/HEDIS gaps in care, including medication adherence, care for older adults, medication reconciliation post discharge, A1c, Blood pressure and statin therapy in patient with diabetes and cardiovascular disease. Our interdisciplinary service delivery team is comprised of Pharmacists, Registered Nurses, Pharmacy Technicians, and Care Coordinators.The Registered Nurse will report into the Director of Clinical Programs. The Registered Nurse will perform telephonic, patient-centered clinical consults focused on Care for Older Adults annual pain and functional assessments. In addition, the RN will outreach telephonically for Transition of Care following hospital discharge to complete reviews as well as assist with appointment scheduling. The RN will be required to meet or exceed established productivity and quality metrics and work to support the hours of operation of the business (Mon-Fri 9am-6pm Central).Youâll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:
Strictly adheres to departmentâs metrics and established advanced protocols and to handle incoming contacts including, but not limited to, prescription refill requests, lab results, x-ray results, medical inquiries, patient education and referral requests
Primarily to make outbound calls and will help manage the inbound call queue from patients, patient representatives, providers and other medical staff, while strictly adhering to established protocols and scripting
Review patient chart (in EMR) to ensure core measures are being addressed and met per protocol and takes appropriate action when they are not, i.e., schedule services
Complete patient assessments for Transition of Care Medication Reconciliation Post Discharge, Care for Older Adults Pain and Function Assessments
Educate patients on health conditions and necessity of routine screening and assisting with appointment scheduling (A1c, Controlling Blood Pressure, Breast Cancer Screening, Colorectal Cancer Screening, Diabetic Eye Exam, etc.)
Communicate with providers and offices to obtain needed evidence of completed lab work, screenings and care provided
Review available medical records for core measures to submit for closure of HEDIS/STARS measures
Assist patients with identification of and connectivity to community and program resources to assist with non-medical needs
Document thoroughly all calls and actions taken within core systems.
Performs all other related duties as assigned
Youâll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
Active, unrestricted Registered Nurse eNLC Compact licensure in state of residency
Currently have or be able to obtain additional RN licensure in one or more of the following states: Rhode Island, Massachusetts, Pennsylvania, Michigan, Illinois, California, Connecticut, Nevada, New York, Oregon
5+ years of RN experience, including experience in a managed care setting
2+ years of experience in HEDIS/Star programs, preferably in a clinical quality consultant role
2+ years of Call Center or Telephonic Outreach experience
2+ years of experience with data analysis and/or quality chart reviews, Must be able to review paper and electronic medical records and charts
Experience with and extensive knowledge of the Medicare HEDIS/Stars measures
Experience managing multiple complex, concurrent projects
Experienced using Microsoft office applications, including databases, word-processing, outlook, and excel spreadsheets with intermediate or better Excel skills
Preferred Qualifications:
Undergraduate degree preferred, post graduate degree
Billing and CPT coding experience
Clinical data abstraction experience
Bilingual with preference given to Spanish and Vietnamese
Competencies:
Demonstrated ability to interact with medical staff, peers, and internal company staff at all levels
Excellent written and verbal communication and relationship building skills
Solid problem-solving skills; the ability to analyze problems, draw relevant conclusions and devise and implement an appropriate plan of action
Excellent customer service skills and communication skills
Physical & Mental Requirements:
Ability to lift up to 10 pounds
Ability to sit for extended periods of time
Ability to use fine motor skills to operate office equipment and/or machinery
Ability to receive and comprehend instructions verbally and/or in writing
Ability to use logical reasoning for simple and complex problem solving
Ability to use fine motor skills to operate office equipment and/or machinery
*All employees working remotely will be required to adhere to UnitedHealth Groupâs Telecommuter PolicyThe salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youâll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneâof every race, gender, sexuality, age, location and incomeâdeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes â an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Expected salary: $71600 - 140600 per year
Location: Eden Prairie, MN
Apply for the job now!
Apply Now
Company: UnitedHealth Group
Job description: Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.The Clinical Performance Quality (CPQ) Clinical Programs Operations team supports Optumâs Care Delivery Organizations by delivering patient-centered, clinically collaborative telephonic outreach to help people live healthier lives. Our team focuses on the design, execution, and delivery of telephonic and digital engagement strategies designed to close Medicare STARS/HEDIS gaps in care, including medication adherence, care for older adults, medication reconciliation post discharge, A1c, Blood pressure and statin therapy in patient with diabetes and cardiovascular disease. Our interdisciplinary service delivery team is comprised of Pharmacists, Registered Nurses, Pharmacy Technicians, and Care Coordinators.The Registered Nurse will report into the Director of Clinical Programs. The Registered Nurse will perform telephonic, patient-centered clinical consults focused on Care for Older Adults annual pain and functional assessments. In addition, the RN will outreach telephonically for Transition of Care following hospital discharge to complete reviews as well as assist with appointment scheduling. The RN will be required to meet or exceed established productivity and quality metrics and work to support the hours of operation of the business (Mon-Fri 9am-6pm Central).Youâll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:
Strictly adheres to departmentâs metrics and established advanced protocols and to handle incoming contacts including, but not limited to, prescription refill requests, lab results, x-ray results, medical inquiries, patient education and referral requests
Primarily to make outbound calls and will help manage the inbound call queue from patients, patient representatives, providers and other medical staff, while strictly adhering to established protocols and scripting
Review patient chart (in EMR) to ensure core measures are being addressed and met per protocol and takes appropriate action when they are not, i.e., schedule services
Complete patient assessments for Transition of Care Medication Reconciliation Post Discharge, Care for Older Adults Pain and Function Assessments
Educate patients on health conditions and necessity of routine screening and assisting with appointment scheduling (A1c, Controlling Blood Pressure, Breast Cancer Screening, Colorectal Cancer Screening, Diabetic Eye Exam, etc.)
Communicate with providers and offices to obtain needed evidence of completed lab work, screenings and care provided
Review available medical records for core measures to submit for closure of HEDIS/STARS measures
Assist patients with identification of and connectivity to community and program resources to assist with non-medical needs
Document thoroughly all calls and actions taken within core systems.
Performs all other related duties as assigned
Youâll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
Active, unrestricted Registered Nurse eNLC Compact licensure in state of residency
Currently have or be able to obtain additional RN licensure in one or more of the following states: Rhode Island, Massachusetts, Pennsylvania, Michigan, Illinois, California, Connecticut, Nevada, New York, Oregon
5+ years of RN experience, including experience in a managed care setting
2+ years of experience in HEDIS/Star programs, preferably in a clinical quality consultant role
2+ years of Call Center or Telephonic Outreach experience
2+ years of experience with data analysis and/or quality chart reviews, Must be able to review paper and electronic medical records and charts
Experience with and extensive knowledge of the Medicare HEDIS/Stars measures
Experience managing multiple complex, concurrent projects
Experienced using Microsoft office applications, including databases, word-processing, outlook, and excel spreadsheets with intermediate or better Excel skills
Preferred Qualifications:
Undergraduate degree preferred, post graduate degree
Billing and CPT coding experience
Clinical data abstraction experience
Bilingual with preference given to Spanish and Vietnamese
Competencies:
Demonstrated ability to interact with medical staff, peers, and internal company staff at all levels
Excellent written and verbal communication and relationship building skills
Solid problem-solving skills; the ability to analyze problems, draw relevant conclusions and devise and implement an appropriate plan of action
Excellent customer service skills and communication skills
Physical & Mental Requirements:
Ability to lift up to 10 pounds
Ability to sit for extended periods of time
Ability to use fine motor skills to operate office equipment and/or machinery
Ability to receive and comprehend instructions verbally and/or in writing
Ability to use logical reasoning for simple and complex problem solving
Ability to use fine motor skills to operate office equipment and/or machinery
*All employees working remotely will be required to adhere to UnitedHealth Groupâs Telecommuter PolicyThe salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youâll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneâof every race, gender, sexuality, age, location and incomeâdeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes â an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Expected salary: $71600 - 140600 per year
Location: Eden Prairie, MN
Apply for the job now!
Apply Now