Senior Call Quality Audit Professional- Remote nationwide
About the position Responsibilities • Maintain Quality Assurance scorecard • Align with Training on curriculum, process and procedure, updates and enhancements • Document quality issues and performance measures • Monitor and evaluate the quality of inbound and/or outbound Telesales calls • Provide coaching and feedback to Telesales Agents Requirements • Comfortable working in a telephonic intensive environment • Proficient in Microsoft Outlook, Word and Excel • Ability to multi-task and navigate through various software platforms • Demonstrate strong verbal communication skills • Passionate about contributing to an organization focused on continuously improving consumer experiences Nice-to-haves • Bachelor's Degree • Telephonic Sales and/or call quality auditing experience • Understanding of value-based primary care and/or Medicare Advantage • Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance Benefits • Medical, dental and vision benefits • 401(k) retirement savings plan • Paid time off • Company and personal holidays • Volunteer time off • Paid parental and caregiver leave • Short-term and long-term disability • Life insurance Apply tot his job