Senior Associate, Process Manager- Sales

Capital One is a financial services company, and they are seeking a Senior Associate Process Manager in Auto Sales. The role involves overseeing business processes, implementing process improvements, and collaborating with various teams to enhance operational efficiency.ResponsibilitiesDay to day oversight of one or more business processesMonitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups; make final recommendations for approval on changesCollect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional reviewResolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify and involve the right stakeholders to correct breakdownsMaintain and / or create formal process documents (e.g. reports, presentations, procedures, process diagrams, etc.)Collaborate on larger initiatives, including representing the department on broader change control forums for input and to represent department interests; challenge forum decisions if project outcome impacts department processesParticipate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution effortsProvide training to internal customers on specific processes they manage; may deliver presentationsMay perform processes or parts of processes as neededSkillsHigh School Diploma, GED or equivalent certificationAt least 1 year of experience in Microsoft Office or G SuiteAt least 1 year of experience in Business Process Management, Project Management, or Risk ManagementBachelor's Degree or military experienceLean, Agile, Six Sigma, Business Process Management, or Project Management certificationBenefitsPerformance based incentive compensationCash bonus(es)Long term incentives (LTI)Comprehensive, competitive, and inclusive set of health, financial and other benefitsCompany OverviewCapital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services. It was founded in 1994, and is headquartered in Mclean, Virginia, USA, with a workforce of 10001+ employees. Its website is http://www.capitalone.com.



Apply To This Job