Security Alarm Tech Support – Access Control, CCTV, Intrusion
Job Description:
• Demonstrate sustained effectiveness and high performance within a fast-paced, dynamic environment while resolving complex, time-critical service needs.
• Own technician success by delivering accurate diagnostics, correct parts selection, and clearly defined, executable scopes of work supported by complete, relevant documentation.
• Drive SLA compliance by analyzing service outliers, executing root cause analysis, and delivering targeted corrective and preventative actions.
• Collaborate with STS L1 and L2 leadership to identify and remediate process, coaching, or training deficiencies.
Requirements:
• Minimum of two (2) years of experience as a Field Technician or Help Desk Agent
• Demonstrated expertise in installing, servicing, supporting, troubleshooting, and programming Access Control systems, Business Intelligence Solutions, CCTV/VMS (both IP and analog), Intrusion and Fire Alarm Systems, and Two-Way Audio solutions.
• Experience utilizing Microsoft Office software tools
• Exceptional written and verbal communication skills
Benefits:
• Health insurance
• Professional development opportunities
• Flexible work arrangements
Apply tot his job
Apply To this Job
• Demonstrate sustained effectiveness and high performance within a fast-paced, dynamic environment while resolving complex, time-critical service needs.
• Own technician success by delivering accurate diagnostics, correct parts selection, and clearly defined, executable scopes of work supported by complete, relevant documentation.
• Drive SLA compliance by analyzing service outliers, executing root cause analysis, and delivering targeted corrective and preventative actions.
• Collaborate with STS L1 and L2 leadership to identify and remediate process, coaching, or training deficiencies.
Requirements:
• Minimum of two (2) years of experience as a Field Technician or Help Desk Agent
• Demonstrated expertise in installing, servicing, supporting, troubleshooting, and programming Access Control systems, Business Intelligence Solutions, CCTV/VMS (both IP and analog), Intrusion and Fire Alarm Systems, and Two-Way Audio solutions.
• Experience utilizing Microsoft Office software tools
• Exceptional written and verbal communication skills
Benefits:
• Health insurance
• Professional development opportunities
• Flexible work arrangements
Apply tot his job
Apply To this Job