Verizon Customer Service Representative
About the position Responsibilities • Engage with customers to introduce and tailor 5G Home products to their individual needs. • Educate customers on the latest technology and product offerings. • Assist in the sales process, providing all necessary information and ensuring a seamless experience. • Handle objections, resolve inquiries, and escalate issues when necessary. • Drive customer engagement from initial contact to product delivery. • Collaborate effectively with internal teams to ensure success. Requirements • High school diploma or GED equivalent. • Preferred: 1 year of customer service or sales experience. • Strong time management skills and a willingness to learn and grow. • Dedication to delivering exceptional customer service with empathy and professionalism. Nice-to-haves • Customer relationship management experience. • Communications skills. • Business Administration knowledge. • Account management experience. Benefits • Professional development assistance • Opportunities for advancement
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