Scheduling Coordinator/Dispatcher
About the position
The Scheduling Coordinator I works with our network of interpreters to schedule and dispatch interpreters for in-person, video, and telephone interpretation jobs.
Responsibilities
ā¢ Manage a team of skilled interpreters, maintaining their schedules, ensuring their readiness for assignments, and supporting them throughout the process.
ā¢ Efficiently assign interpreters to appointments based on their expertise, location, and availability while juggling time-sensitive demands.
ā¢ Liaise with clients to understand their language service needs and ensure a smooth interpretation process, while providing exceptional customer service.
ā¢ Tackle logistical challenges head-on, adapting to last-minute changes and ensuring that all parties are well-informed and comfortable with the revised arrangements.
ā¢ Collaborate with internal teams to identify areas for process optimization and contribute to the enhancement of our interpreter coordination and dispatch systems.
Requirements
ā¢ Strong organizational skills with the ability to multitask and thrive in a fast-paced environment.
ā¢ Exceptional communication and interpersonal abilities to interact effectively with interpreters, clients, and internal teams.
ā¢ Adaptability and composure under pressure, ensuring a high level of professionalism in all situations.
ā¢ A passion for languages, cross-cultural understanding, and an eagerness to make a positive impact.
Nice-to-haves
ā¢ Previous experience in interpreter coordination, dispatch, or related fields is a plus, but not mandatory for candidates with the right attitude and aptitude.
Benefits
ā¢ Medical, Dental, and Vision Insurance
ā¢ 401(k) with company match
ā¢ Generous PTO and paid holidays
ā¢ Professional development opportunities
ā¢ Employee assistance program
ā¢ Company-sponsored events and activities
Apply tot his job
Apply To this Job
The Scheduling Coordinator I works with our network of interpreters to schedule and dispatch interpreters for in-person, video, and telephone interpretation jobs.
Responsibilities
ā¢ Manage a team of skilled interpreters, maintaining their schedules, ensuring their readiness for assignments, and supporting them throughout the process.
ā¢ Efficiently assign interpreters to appointments based on their expertise, location, and availability while juggling time-sensitive demands.
ā¢ Liaise with clients to understand their language service needs and ensure a smooth interpretation process, while providing exceptional customer service.
ā¢ Tackle logistical challenges head-on, adapting to last-minute changes and ensuring that all parties are well-informed and comfortable with the revised arrangements.
ā¢ Collaborate with internal teams to identify areas for process optimization and contribute to the enhancement of our interpreter coordination and dispatch systems.
Requirements
ā¢ Strong organizational skills with the ability to multitask and thrive in a fast-paced environment.
ā¢ Exceptional communication and interpersonal abilities to interact effectively with interpreters, clients, and internal teams.
ā¢ Adaptability and composure under pressure, ensuring a high level of professionalism in all situations.
ā¢ A passion for languages, cross-cultural understanding, and an eagerness to make a positive impact.
Nice-to-haves
ā¢ Previous experience in interpreter coordination, dispatch, or related fields is a plus, but not mandatory for candidates with the right attitude and aptitude.
Benefits
ā¢ Medical, Dental, and Vision Insurance
ā¢ 401(k) with company match
ā¢ Generous PTO and paid holidays
ā¢ Professional development opportunities
ā¢ Employee assistance program
ā¢ Company-sponsored events and activities
Apply tot his job
Apply To this Job