Scheduling Coordinator
Overview
We are in the business of home ownership and are looking for a Scheduling Coordinator who will find a career home with us. This non-exempt role is for someone who loves working with details in a fast-paced and team-centered environment as you will be responsible for collaborating with multiple parties to facilitate the scheduling of closings in a timely manner.
What you will do
As a Scheduling Coordinator, you are responsible for completing all scheduling, re-scheduling, and cancellation requests for all closing orders. In this position, you will work directly with signing agents, our clients, and their borrowers to coordinate the events as assigned.
Client Service
Coordinate scheduling assignments between signing agent, borrower, and clients
Handle incoming calls from signing agents, borrowers, and clients regarding scheduling
Follow client-specific scripting call dialogue
Meet company production, fee, and turn time standards as set forth by department Manager
Monitor incoming scheduling emails
Complete requests for reschedules and cancellations
Establish and maintain relationships with signing vendors and clients
Address vendor payment questions/issues as necessary
Communicate and Collaborate
Communicate openly and respectfully with clients, team members, and leaders
Communicate with closing teams regarding all unscheduled closings and title not cleared files to obtain approval to schedule
Maintain open communication with closing team members and post-closing auditors
Track and report daily work to team leader
Answer incoming phone calls that roll to Vendor Hotline queue
Cross train in answering the company phones, CPL, Patriot Act, and bankruptcy searches
Cross train in Vendor Management and Signing Only to provide coverage during peak times
All other duties assigned
What you will bring
High school diploma or equivalent
1-year customer service experience
Must possess good organizational skills
Strong multi-tasking abilities in a fast-paced environment
Excellent written and verbal communication skills
Proficient with MS Office and office equipment
If you have transferrable skills and feel like you would be a good fit, please don’t hesitate to apply!
What we offer
Competitive payrates based on skills and experience
Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
Rest and relaxation: Paid holidays and generous PTO based on tenure
Community and Philanthropy: Paid volunteer time
Paid Maternity and Parental Leave
Contribute to your future: 401K plan and robust continuous learning opportunities
Work Perks Program: Access to discounts that help save money in your daily life
Is this the ideal location for you?
Mortgage Connect is committed to offering a flexible work environment for this role. This is a remote role, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.)
Who we are
Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.
All onboarding employees will be required to complete a pre-employment background check and drug screening.
We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [email protected]
Apply To This Job
We are in the business of home ownership and are looking for a Scheduling Coordinator who will find a career home with us. This non-exempt role is for someone who loves working with details in a fast-paced and team-centered environment as you will be responsible for collaborating with multiple parties to facilitate the scheduling of closings in a timely manner.
What you will do
As a Scheduling Coordinator, you are responsible for completing all scheduling, re-scheduling, and cancellation requests for all closing orders. In this position, you will work directly with signing agents, our clients, and their borrowers to coordinate the events as assigned.
Client Service
Coordinate scheduling assignments between signing agent, borrower, and clients
Handle incoming calls from signing agents, borrowers, and clients regarding scheduling
Follow client-specific scripting call dialogue
Meet company production, fee, and turn time standards as set forth by department Manager
Monitor incoming scheduling emails
Complete requests for reschedules and cancellations
Establish and maintain relationships with signing vendors and clients
Address vendor payment questions/issues as necessary
Communicate and Collaborate
Communicate openly and respectfully with clients, team members, and leaders
Communicate with closing teams regarding all unscheduled closings and title not cleared files to obtain approval to schedule
Maintain open communication with closing team members and post-closing auditors
Track and report daily work to team leader
Answer incoming phone calls that roll to Vendor Hotline queue
Cross train in answering the company phones, CPL, Patriot Act, and bankruptcy searches
Cross train in Vendor Management and Signing Only to provide coverage during peak times
All other duties assigned
What you will bring
High school diploma or equivalent
1-year customer service experience
Must possess good organizational skills
Strong multi-tasking abilities in a fast-paced environment
Excellent written and verbal communication skills
Proficient with MS Office and office equipment
If you have transferrable skills and feel like you would be a good fit, please don’t hesitate to apply!
What we offer
Competitive payrates based on skills and experience
Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
Rest and relaxation: Paid holidays and generous PTO based on tenure
Community and Philanthropy: Paid volunteer time
Paid Maternity and Parental Leave
Contribute to your future: 401K plan and robust continuous learning opportunities
Work Perks Program: Access to discounts that help save money in your daily life
Is this the ideal location for you?
Mortgage Connect is committed to offering a flexible work environment for this role. This is a remote role, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.)
Who we are
Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.
All onboarding employees will be required to complete a pre-employment background check and drug screening.
We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [email protected]
Apply To This Job