Scheduler - Call Center (Remote/Work from Home)
Job Title: Scheduler – Bi Lingual English / Spanish
Full-Time
Summary: Primary duties, answering phones in a professional and courteous manner without giving medical advice, scheduling appointments. Must be bi-lingual English and Spanish
Task:
Answer telephone calls
Return all voicemail and email messages in a professional manner using proper phone and email etiquette
Take and relay messages
Ability to understand and keep to instructions, whether oral or written
Assist in other areas when needed
Fax or email records
Provide information to callers
Transfer callers to correct destination
Deal with queries from the customers
Schedule appropriate appointments for exams, surgeries, medical procedures
Effectively manage schedule and daily appointments
Thoroughly enter client and patient information into computer system
Maintain appointment diary either manually or electronically
Monitor and maintain office equipment
Tidy and maintain the scheduling area
Update databases
Perform other duties as assigned
Education and Experience:
High School diploma, some college preferred
Knowledge of computers and relevant software application
Knowledge of customer service principles and practices
Keyboard skills
Some call center experience desired
Key Competencies:
Must be friendly, outgoing, “people oriented.”
Must be responsible for clocking in/out
Dependable and timely attendance is required.
Verbal and written communication skills
Information management
Attention to detail
Initiative
Show willingness and use own discretion in taking appropriate steps to finding solutions to problems; present ideas to solutions
Cooperativeness
Willingness to work with others
Flexibility
Open to change; willing to perform tasking as assigned
Practice professional customer service by treating the client with courtesy and respect at all times.
Serve as “Ambassadors” for creating and maintaining goodwill for the company.
Build rapport with clients and pets.
Ability to effectively communicate and educate clients and answer non-medical questions.
Reliability
Stress tolerance
Independence
Able and willing to perform task with little supervision
Team Player
Professional appearance required, scrubs are to be worn at all times and are furnished by the employee.
Ensure compliance with all company policies, procedures, and guidelines
Avoid gossip and treat co-workers with courtesy and respect at all times.
Other Qualifications:
Must be able to work 40 + hours a week Monday thru Friday and Saturdays as scheduled 8am to 5pm
Adhere to company policies and procedures
Bi-lingual – Fluent in English and Spanish
Apply To This Job
Full-Time
Summary: Primary duties, answering phones in a professional and courteous manner without giving medical advice, scheduling appointments. Must be bi-lingual English and Spanish
Task:
Answer telephone calls
Return all voicemail and email messages in a professional manner using proper phone and email etiquette
Take and relay messages
Ability to understand and keep to instructions, whether oral or written
Assist in other areas when needed
Fax or email records
Provide information to callers
Transfer callers to correct destination
Deal with queries from the customers
Schedule appropriate appointments for exams, surgeries, medical procedures
Effectively manage schedule and daily appointments
Thoroughly enter client and patient information into computer system
Maintain appointment diary either manually or electronically
Monitor and maintain office equipment
Tidy and maintain the scheduling area
Update databases
Perform other duties as assigned
Education and Experience:
High School diploma, some college preferred
Knowledge of computers and relevant software application
Knowledge of customer service principles and practices
Keyboard skills
Some call center experience desired
Key Competencies:
Must be friendly, outgoing, “people oriented.”
Must be responsible for clocking in/out
Dependable and timely attendance is required.
Verbal and written communication skills
Information management
Attention to detail
Initiative
Show willingness and use own discretion in taking appropriate steps to finding solutions to problems; present ideas to solutions
Cooperativeness
Willingness to work with others
Flexibility
Open to change; willing to perform tasking as assigned
Practice professional customer service by treating the client with courtesy and respect at all times.
Serve as “Ambassadors” for creating and maintaining goodwill for the company.
Build rapport with clients and pets.
Ability to effectively communicate and educate clients and answer non-medical questions.
Reliability
Stress tolerance
Independence
Able and willing to perform task with little supervision
Team Player
Professional appearance required, scrubs are to be worn at all times and are furnished by the employee.
Ensure compliance with all company policies, procedures, and guidelines
Avoid gossip and treat co-workers with courtesy and respect at all times.
Other Qualifications:
Must be able to work 40 + hours a week Monday thru Friday and Saturdays as scheduled 8am to 5pm
Adhere to company policies and procedures
Bi-lingual – Fluent in English and Spanish
Apply To This Job