SAP CS Consultant
The SAP Service Management Consultant is responsible for supporting and transforming the SAP Customer Service (CS) / Service Management processes during the Brownfield migration from SAP ECC 6.0 to S/4HANA. The role includes analyzing existing service processes, identifying simplifications in S/4HANA, ensuring compatibility, and supporting system conversion activities.
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Key Responsibilities
ā¢ ECC to S/4HANA Conversion Support
ā¢ Service Management Process Expertise - Configure and support - Service Orders, Service Notifications, Service Contracts, Warranty Management, Installed Base / Equipment, Service Billing, Resource Planning, Repair Processing
ā¢ Business Process Analysis
ā¢ Identify S/4HANA simplifications and changes.
ā¢ Recommend process improvements or redesign.
ā¢ Support Fit-Gap workshops with business stakeholders.
ā¢ Integration Responsibilities - Work with integrated modules and ensure service order flows continue working post migration.
ā¢ PM (Plant Maintenance)
ā¢ SD (Sales & Distribution)
ā¢ MM (Materials Management)
ā¢ FI/CO
ā¢ CRM / FSM (if integrated)
ā¢ Data Migration & Validation - Validate master data and transactional data such as: Equipment, Service contracts, notifications.
ā¢ Work with migration tools
ā¢ Conducting Testing Activities - Lead or support: Unit testing, Integration testing, UAT (User Acceptance Testing), Regression testing, validating end-to-end service scenarios after conversion.
ā¢ Documentation - Create functional design documents: FS, FDD, Configuration documentation. Maintain Solution Manager / ChaRM documentation.
Required Skills
ā¢ SAP Functional Skills
ā¢ Strong experience in SAP Customer Service (CS) / Service Management
ā¢ Knowledge of Service orders, Notifications, Installed base, Contracts, Repair processing
ā¢ S/4HANA
ā¢ Understanding of S/4HANA simplification items
ā¢ Familiarity with SAP Readiness Check 2.0
ā¢ Experience with Maintenance Planner
Experience Requirements
6-10 years SAP experience
At least 1 SAP CS implementation
Experience in S/4HANA conversion projects (Brownfield)
Exposure to integration with PM / SD / MM
The following skills are a plus
ā¢ Fiori configuration
ā¢ SAP Activate methodology
ā¢ Solution Manager / ChaRM
ā¢ Knowledge of SAP Service in S/4HANA (new service management)
Deliverables in Brownfield Project
Typical deliverables include:
ā¢ Service Management Fit-Gap analysis
ā¢ Simplification impact document
ā¢ Configuration validation report
ā¢ Integration validation
ā¢ Testing sign-off
ā¢ Cutover support
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________________________________________
Key Responsibilities
ā¢ ECC to S/4HANA Conversion Support
ā¢ Service Management Process Expertise - Configure and support - Service Orders, Service Notifications, Service Contracts, Warranty Management, Installed Base / Equipment, Service Billing, Resource Planning, Repair Processing
ā¢ Business Process Analysis
ā¢ Identify S/4HANA simplifications and changes.
ā¢ Recommend process improvements or redesign.
ā¢ Support Fit-Gap workshops with business stakeholders.
ā¢ Integration Responsibilities - Work with integrated modules and ensure service order flows continue working post migration.
ā¢ PM (Plant Maintenance)
ā¢ SD (Sales & Distribution)
ā¢ MM (Materials Management)
ā¢ FI/CO
ā¢ CRM / FSM (if integrated)
ā¢ Data Migration & Validation - Validate master data and transactional data such as: Equipment, Service contracts, notifications.
ā¢ Work with migration tools
ā¢ Conducting Testing Activities - Lead or support: Unit testing, Integration testing, UAT (User Acceptance Testing), Regression testing, validating end-to-end service scenarios after conversion.
ā¢ Documentation - Create functional design documents: FS, FDD, Configuration documentation. Maintain Solution Manager / ChaRM documentation.
Required Skills
ā¢ SAP Functional Skills
ā¢ Strong experience in SAP Customer Service (CS) / Service Management
ā¢ Knowledge of Service orders, Notifications, Installed base, Contracts, Repair processing
ā¢ S/4HANA
ā¢ Understanding of S/4HANA simplification items
ā¢ Familiarity with SAP Readiness Check 2.0
ā¢ Experience with Maintenance Planner
Experience Requirements
6-10 years SAP experience
At least 1 SAP CS implementation
Experience in S/4HANA conversion projects (Brownfield)
Exposure to integration with PM / SD / MM
The following skills are a plus
ā¢ Fiori configuration
ā¢ SAP Activate methodology
ā¢ Solution Manager / ChaRM
ā¢ Knowledge of SAP Service in S/4HANA (new service management)
Deliverables in Brownfield Project
Typical deliverables include:
ā¢ Service Management Fit-Gap analysis
ā¢ Simplification impact document
ā¢ Configuration validation report
ā¢ Integration validation
ā¢ Testing sign-off
ā¢ Cutover support
Apply tot his job
Apply To this Job