Salesforce Associate Consultant

Dupont Circle Solutions (DCS) is a team of specialists, united by our love of Salesforce. Our clients range from growing technology companies to nonprofits to venture funds. We are our clients’ champions, ready to roll up our sleeves and problem-solve to best support their businesses and make Salesforce work for them! WHO WE ARE: At DCS, our mission is to create sustained, meaningful outcomes for our clients. We accomplish this by hiring the best people, continuously training and empowering our team, and creating a culture of working hard for our clients while also having an environment focused on collaboration and fun. We are a woman-owned business and an equal-opportunity employer that welcomes everyone to the team. We strongly encourage people of color, LGBTQ+ and non-binary people, veterans, and individuals with disabilities to apply. We are a remote-centric workplace with an office in Virginia, and a collaborative team spread across North America. Our Salesforce Associate will help with supporting a wide range of business processes, systems, and managed service projects. The ideal candidate has prior Salesforce consulting experience, and isn't afraid of a challenge. You will work closely with our team of consultants on a variety of clients and support tasks for our private sector clients. YOU ARE: • A strong verbal and written communicator • Solution-focused problem solver • Interested in working in a service management environment to support our clients • Strong multitasker • Team oriented • Strategic and thoughtful; able to ideate multiple scenarios to solve client problems • Growing your consulting skills • Enthusiastic to be a part of something great! YOU DO: • Leverage a strong understanding of Salesforce (multi-cloud) capabilities • Play an active role in configuring the solution and supporting the development team for a variety of different client needs • Perform ongoing Salesforce administration tasks, including user management, security configuration, and data management • Implement and maintain customizations and enhancements as per client requirements • Proactively monitor Salesforce instances for health and performance issues and take necessary actions to ensure optimal system performance • Identify and troubleshoot issues, providing timely resolution and escalation when needed • Work with our clients and all stakeholders to build clear use cases • Perform rapid analysis and decomposition of complex business information; recommend leading practices; and present associated technical process components YOU HAVE: • 1 - 3 years of relevant experience • 1+ years of Salesforce configuration experience • Bachelor’s degree or equivalent in a technical field • Experience with Microsoft Excel • Ability to work independently and collaboratively in a team setting • Ability to work on multiple client tickets while paying strict attention to detail • Experience in consulting required BENEFITS • Remote-first work environment, with the option for hybrid in the DC/MD/VA area • Generous, flexible PTO, paid holidays, and floating DCS holidays • Top-notch medical, dental, and vision - we pay the majority of the premium for yourself, spouse, and dependents • 401(k) match 100% on the dollar up to 6%, with no vesting period • 16 weeks paid leave for parents who give birth to a child, 4 weeks for non-birthing parents • Paid Salesforce certification exams • Bonus programs: performance, hiring referrals, Salesforce certification bonuses • Home office setup with new laptop, monitor, and all accessories needed • Cool swag brands like Yeti, Patagonia, and Marine Layer • Leadership development program with peer groups • Company-paid Mental health and well-being support program • Zoom happy hours, virtual social events, and engaging activities • Award-winning culture and supportive team environment to embrace our commitment that hard work is appreciated and is directly tied to outcomes CORE VALUES: • People-First: We believe in creating an inclusive, kind, and supportive people-first environment that prioritizes our people and empowers them to reach their highest potential. • Authentic: We are unapologetically authentic, acting with intention, transparency, integrity, and honesty in everything that we do. • Curious: We lead with curiosity and the drive to continuously iterate and evolve, which is essential to our personal and professional growth. • Deliberate: We provide purposeful, deliberate, and meaningful work that is pivotal to our client's success. Apply tot his job