Salesforce Administrator – Team Lead

Job Description: • Administer and support Salesforce Sales Cloud, Service Cloud, and CPQ, including user management, permissions, roles, and security settings. • Configure and maintain objects, fields, formulas, validation rules, routing rules, page layouts, product & price rules, approval flows, etc. • Create and maintain reports and dashboards to enable data-driven decision-making. • Partner with stakeholders to gather requirements, document processes, and implement approved changes. • Support user onboarding and provide ongoing user training and documentation in addition to troubleshooting and resolving issues experienced by our end users. • Perform regular system audits and prepare for Salesforce releases, as well as stay up-to-date with new Salesforce features and best practices. • Assist with testing, deployment, and release management. • Serve as a mentor, escalation point, and subject matter expert for the Salesforce admin team. • Monitor team performance metrics and champion efficiencies. • Consolidate and communicate trends or issues from the admin team to BA/Dev groups. • Help steer Salesforce roadmap, process improvements, and cross-functional projects. Requirements: • 3+ years of experience as a Salesforce Administrator. • Salesforce Administrator (ADM 201) Certification preferred. • Familiarity with Salesforce objects, automation, security, and reporting. • Strong customer service skills. • Experience with debug logs. • Experience working cross-functionally and managing multiple priorities. • Experience extracting, inserting, and updating Salesforce data via an API tool (Data Loader, Workbench, etc.). • Experience with marketing or sales tools integrated with Salesforce is a plus. Benefits: • Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs • Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days • Tuition and reading reimbursement programs to support your continuous learning and professional growth • Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching • Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact. • Registered Retirement Savings Plan (RRSP) to help you plan for your future • Gym reimbursement programs to encourage your physical well-being • Access to telemedicine services for convenient healthcare support • GoTo performance bonus program to celebrate your impact and contributions • Monthly remote work stipend to support your home office expenses Apply tot his job