Salesforce Administrator job at Scale Computing in Austin, TX, Indianapolis, IN
Title: Salesforce Administrator Location: Indianapolis, IN // Austin, TX Job Type: Full-time Department: Strategic Account Management Job Description: This is a full-time, hybrid position based in Austin, TX or Indianapolis, IN and requires on-site presence multiple days per week. Who We Are Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Job Overview Our Business Systems Team is looking to hire a general Salesforce Administrator in Indianapolis, IN or Austin, TX. The Administrator will support internal and external users on the Salesforce platform and other integrated systems. We believe best-ever experiences start from the inside out - so this means we're looking for an approachable, friendly team player. Responsibilities Manage incoming ticket requests from internal users Provide real-time support for issues relating to Salesforce and other integrated systems Assist with break/fix requests Assist in system testing to ensure enhancements work properly Handle ad hoc report & dashboard requests Contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing usability improvement initiatives Collaborate with internal teams to understand their needs and develop Salesforce solutions for them Use tools such as DataLoader, Workbench, & Excel for data scrubbing, manipulation, and inserting new records Maintain and customize objects, record types, page layouts, fields, flows, approval processes, profiles, roles, security settings, sharing, validation rules, and alerts Leverage declarative tools to enhance system configurations while adhering to best practices Requirements Required Qualifications 2+ years of Salesforce experience + Salesforce Certified Platform Administrator certification, required Bachelor's degree or equivalent work experience Understands the Salesforce database structure & best practices Takes initiative and delivers results with minimal supervision Strong business acumen, technical aptitude, analytical skills, & attention to detail An excellent communicator who is efficient and effective with customers and colleagues via web conferences, email, and in-person across roles and varying skill sets Preferred Qualifications Salesforce Ecosystem Tools: CPQ, Lightning, Service Cloud, Experience Cloud, Pardot Workflow & Automation Platforms: Zapier, Formstack, Jotform Document & e-Signature Tools: Dropbox Sign, PandaDocs, Box, Docusign, Adobe Sign Technical Salesforce Utilities: Salesforce Workbench, DataLoader, APEX, or similar development/debugging tools Positive attitude and growth mindset Perks of Scale Computing Competitive Health Plan including Medical, Dental, Vision, STD, LTD, & Life Insurance options beginning on first of the month following date of hire 401(k), FSA, HSA Casual dress code Fully stocked kitchen Vibrant and Inclusive Workplace Atmosphere Paid company holidays Discretionary time off policy Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.