[Remote] Principal Platform Engineer

Note: The job is a remote job and is open to candidates in USA. Feathr is a nonprofit marketing platform that helps organizations build meaningful connections with their communities. They are seeking a Principal Platform Engineer to serve as a technical anchor on the Platform Engineering Team, leading architectural decisions and driving complex initiatives while ensuring system reliability and security.ResponsibilitiesLead the design and implementation of scalable, reliable, and secure system architecture across the platformServe as a technical decision-maker on major infrastructure initiatives, ensuring choices are well-reasoned, documented, and aligned with long-term goalsIdentify and drive systemic improvements, proactively surfacing technical debt, reliability gaps, and opportunities to modernizeSet and uphold engineering standards for the team, including documentation practices, incident response protocols, and operational hygieneOwn and optimize cloud infrastructure, networking, and database systems for high availability and performanceImplement and monitor security protocols to protect systems against vulnerabilities and maintain compliance with applicable standardsManage and continuously refine CI/CD pipelines to support reliable, efficient software deploymentsLead incident response efforts, diagnosing issues quickly, coordinating resolution, and driving post-incident reviews that prevent recurrenceMake meaningful, hands-on contributions to shared codebases, including tooling, automation, and systems improvements that go beyond configuration workDebug and resolve complex technical issues, providing direct support for environment setup and system optimizationDevelop and maintain internal tools and processes that improve team productivity and system reliabilityPartner with cross-functional teams to evaluate, integrate, and operationalize AI tooling across the organizationHelp establish infrastructure patterns and best practices that support AI adoption at scaleMentor and coach engineers on the platform team, providing technical guidance, thoughtful code review, and support for professional growthHelp onboard new team members and contribute to building a culture of technical rigor and collaborative problem-solvingContribute to hiring efforts, participating in interviews and helping evaluate candidates against technical barCreate and maintain detailed, accessible documentation of systems, processes, and architectural decisionsPerform regular audits and updates to ensure ongoing adherence to ISO, SOC, or other applicable compliance standardsWork closely with software engineers, project managers, designers, and other stakeholders to ensure seamless integration and operational support for new featuresCollaborate with cross-functional teams to maintain consistent and reproducible development environmentsParticipate in incident response efforts, helping to minimize downtime and ensure quick recovery from system disruptionsSkills7+ years of experience in platform engineering, infrastructure management, or a similar role, with a track record of leading complex technical initiatives end to endDemonstrated experience owning and advancing system architecture; not just maintaining existing infrastructure, but meaningfully improving itProfessional experience building APIs, writing production-grade scripts, and making substantive contributions to shared codebases beyond configuration and deployment workProven ability to influence technical direction and mentor engineers without direct authorityExperience collaborating with and presenting to non-technical stakeholders, translating infrastructure needs into business termsDeep expertise in cloud infrastructure, networking, and/or database managementStrong technical expertise in cloud services, networking, and/or database managementSolid understanding of security protocols, compliance frameworks, and operational best practicesAdvanced experience with CI/CD pipelines, containerization (e.g., Docker, Kubernetes), and infrastructure-as-code (e.g., Terraform, Ansible)Solid understanding of industry standards and compliance requirements, including ISO, SOC, or other relevant certificationsExperience with Elasticsearch and SQL, for operational reporting and data visibilityExperience with AI/ML tooling, LLM integrations, or cross-functional AI enablement initiativesBenefitsFully RemoteHealth/ Dental/ VisionPaid Holidays/ Vacation/ Sick timeFull vision, dental, and ~99% health insurance for employeesSick time offVacation time offExtended Wintr BreakParental LeaveWellness Reimbursement CreditHome Office StipendProfessional Development BudgetTeam hangouts and eventsCompany OverviewFeathr is the Nonprofit Marketing Platform. Martech SaaS, vertically focused on charities and associations. It was founded in 2012, and is headquartered in Gainesville, Florida, USA, with a workforce of 51-200 employees. Its website is http://feathr.co.