Salesforce Administrator II
About the position Responsibilities • Serve as system administrator for the Salesforce Service Cloud environment with 600+ users. • Handle all administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks. • Support day to day user support and questions, troubleshoot configuration defects and process gaps. • Collaborate with users and stakeholders and look for ways and opportunities to improve user and client experience. • Advocate for Salesforce best practices, provide user assistance and sharing lessons learned. • Support OmniChannel, Outlook plug-in, OwnBackup data storage. • Complete regular internal system audits and prepare for upgrades. • Manage Salesforce data feeds and other API integrations. • Coordinate the evaluation, scope, and completion of new development requests. • Work with Wheels management team to establish suitable processes to support administrative, development, and change management activities. • Assist in training of new users and grow the Salesforce skill set across the organization. • Effectively act as the liaison between our users, vendors, and the application development teams. • Work independently with members of the user community to define and document development requirements. • Work closely with IT software development teams with Salesforce integration and provide sound direction and leadership. • Adhere to IT software development standards and best practices. • Help develop and maintain Salesforce governance strategy and roadmap. Requirements • Minimum 3 years of experience as a Salesforce administrator. • Salesforce Admin (ADM201 and ADM211) certified. • Bachelor's in technology of computer Science preferred. • APEX development experience a plus. • Service Cloud and Developer certifications preferred. • Proven ability to design and implement new processes and facilitate user adoption. • Expert understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity. • Expert understanding of Salesforce best practices and functionality. • Expert data management abilities. • Documented history of successfully driving projects to completion. • Demonstrated ability to understand and articulate complex requirements. • Experience with transactional environments, preferably service industry. Nice-to-haves • Creative and analytical thinker with strong problem-solving skills. • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards. • Exceptional verbal and written communication skills. • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, and distinguish user requests from the underlying true needs. • Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes. • Ability to analyze case data and help identify and drive out improvement opportunities. Benefits • Market-leading benefits package. • Participation in the annual incentive plan based on company and individual performance. Apply tot his job